City Experiences’ passion is to provide amazing experiences on land and water. Our 40- year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you’re an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.
About the Opportunity:
Under administrative direction, plans, organizes, directs, reviews, and evaluates day-to-day dispatch center operations, programs, and activities. Develops, recommends, and implements policies and procedures, ensures performance compliance according NYCEDC Citywide Contract, provides real time notifications to division directors, and other functional groups within the company. Performs related work as assigned by Dispatch Operations Supervisor Promotes and provides quality service.
This person will be adaptable, dynamic, and embody City Experiences’ RESPECT Service System.
Essential Duties & Responsibilities:
Track and code status of trips to ensure timely and accurate trip completion.
Manage multiple tasks in a time sensitive environment.
Function as a support person with responsibility for troubleshooting any reported problem, identifying the source of the problem and either correcting the problem or escalating it to the point of resolution.
Maintain or assist in maintaining assigned files and records; receive and process information according to established guidelines and procedures.
Plans and conducts reviews and studies of dispatch center operations and activities for Director review. Gathers and analyzes information and data, evaluates alternatives, and makes recommendations regarding operations and service, and prepares narrative and statistical reports of findings.
Monitors and evaluates service quality to ensure compliance with service and procedural standards including but not limited to investigation of complaints with recommendations for corrective action.
Coordinates dispatch center operations and activities with direction from Director Operations and other department heads to ensure seamless and integrated operations and customer service.
Coordinates dispatch response to major incidents and planned details.
Monitor’s equipment and dispatch center technology to ensure proper operation and function.
Operate two-way radio base stations; operate paging system as required; record radio communications as required.
Performs all other related duties as assigned
Performs a variety of office tasks to assist in transit operations including tracking systems, vessel allocation, ridership; processes for lost and found.
Schedule’s vessels utilizing computerized scheduling and dispatching software to support efforts of operation.
Reviews, organizes, and maintains trip manifests to maximize route efficiencies. Maintains written and computer-generated logs of all service requests, updates vessel information, service hours, and passenger information for reporting purposes.
Responds to all calls and service requests promptly and with courtesy; provides information to the public in a courteous manner regarding demand-response and fixed-route transit services.
Understand and follow all RESPECT procedures that relate to your job duties.
Work with a “safety-first” attitude.
Minimize your impact on the environment when at work.
Treat our customers with RESPECT at all times.
Identifies opportunities to increase effective communication at ticketing window and on vessels.
Identifies opportunities to improve safe working environment.
Complies with and enforces established policies and procedures. NYC Ferry is a team-oriented work environment.
Additional job duties as assigned.
Requirements & Qualifications:
Collecting, analyzing, interpreting, and evaluating varied information and data.
Proficient with all Microsoft Office programs.
Setting priorities, coordinating multiple projects, and meeting deadlines.
Using sound, independent judgment within established policy and procedural guidelines.
Effective interpersonal communication.
Maintaining accurate records and files.
Working cooperatively and effectively within a team and the larger organizational setting.
Operates communication systems utilizing radio, telephone & computer equipment.
Working in fast pace environment.
Available to work nights and weekends a must.
The RESPECT Service System embodies City Experiences’ mission, vision, values, and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader
City Experiences is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military statue, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additional, City Experiences participates in the E-Verify program in certain locations.
Pursuant to applicable State and local laws, including but not limited to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.