Agency Collection Associate at PREMIER Bankcard LLC

Posted in General Business 11 days ago.

Type: Full-Time
Location: Sioux Falls, South Dakota

Job Description:

Are you looking for the opportunity to utilize your problem solving and negotiation skills? PREMIER Bankcard is looking for friendly, organized individuals to expand its team to collect debtor payments via telephone and correspondence and resolve debtor inquiries regarding charged-off accounts

Compensation and Schedule

Competitive hourly based on prior work experience.

In addition, PREMIER offers Collections Professionals lucrative daily, monthly, quarterly, and yearly incentive programs based on job performance.

Full-time Hours:

Monday - Thursday 12:30 p.m. - 09:00 p.m., Friday 09:00 a.m. - 5:00 p.m., Every Third Saturday 8 a.m. -12 p.m.

Training Schedule:

Three weeks of paid on-the-job training! Two weeks of classroom training which includes both hands-on learning and side-by-side mentoring followed by one week of transition time. Our comprehensive training program will ensure associates have full knowledge of Collections policies and procedures.

Performance Expectations

  • Identify and correspond with charged-off debtors to make acceptable payment arrangements via outbound and inbound telephone calls generated both manually and by automatic dialing system or any other method of communication.

  • Perform various tasks and functions as assigned.

  • Perform follow-up as needed.

  • Answer and resolve debtor inquiries.

  • Follow and meet all policies and procedures, work rules and attendance standards.

  • Adheres to all state and federal regulations governing debt collection including but not limited to FDCPA, FCRA, TCPA, UDAAP, Reg E, Reg B, HIPAA and any other state or federal regulation.

  • Conduct tasks in a manner that complies with all consumer protection regulations and treats consumers fairly.

Skills and Qualifications 

  • Excellent verbal communication and active listening skills

  • Analytical and problem-solving capabilities

  • Desire to work in a fast-paced environment

  • Desire to assist debtors in solving charged off accounts

  • Must possess basic understanding of credit card system.

  • Previous Medical debt collections preferred, but not required

Culture and Benefits

At First PREMIER Bank and PREMIER Bankcard, we've created a culture that emphasizes personal success, respect, health and wellness, fun and giving back. This is an environment where you will be rewarded, valued and celebrated for your hard work. We provide our employees a robust and expanded package of health benefits, incentives, growth and career advancement opportunities and some pretty epic parties—from concerts by big-name artists to giving away cars. We believe in investing in our employees, their families and our communities.

We’re Investing in You

  • Shift differential pay of up to 20%

  • Additional monthly compensation for high performers in the form of incentives, spot awards and bonuses

  • Full medical benefits for 20+ hours/week. Medical plans and contributions to spending accounts with free dental, vision, EAP, life, AD&D, company match 401(k), long and short-term disability plans

  • Generous time off plans including PTO, Sick Pay, and Bonus Days

  • 401(k) – Dollar-for-dollar match up to 5% of total compensation, 100% employee-owned

  • Growth plans and career pathways having the opportunity to receive an hourly wage increase

  • PREMIER Wellness Program

  • Special discounts and pre-sell offers for Denny Sanford PREMIER Center events

  • Paid community volunteer hours

  • Special employee parties and incentives

Application Process

To ensure timely communication during the application process, please ensure that the "My Presence" portion of your profile is kept current. This should include your most recent phone number and email address. Additionally, please upload any relevant documentation, such as a cover letter and resume. Initial contact will be made via email. Please check your email regularly for any updates or sign in at to view any status changes.

Neither First PREMIER Bank nor PREMIER Bankcard, LLC discriminates in hiring or employment on the basis of race, color, religion, gender, national origin, age, disability, protected veteran status, or status within any other protected group.



  • Problem Solving

  • Written Communication

  • Verbal Communication

See job description