Are you passionate about making a difference in people’s lives? Are you motivated to learn and connect people with cutting edge technology? Do you go the extra mile to provide customer delight? Then you should join the Hargray Fiber team as an Account Executive II!
The Account Executive II is responsible for acquisition, retention and overall satisfaction of small to mid-sized commercial accounts in our Savannah market. Focuses on opportunities that meet established criteria.
The Company: For over 70 years, Hargray has been connecting customers to each other and the world, growing from a local phone company to an industry leader providing residential, business, enterprise, and carrier wholesale communications services. Our mission is to envision and deliver customer delight. In addition to our long history of dedication and commitment to our community, we offer benefits for your health, wealth, protection, well-being, time, and more. Our team of almost 600 colleagues across 8 locations is committed to excellence, delivering the most advanced technology and the best service for our customers.
Duties and Responsibilities: Including but not limited to the following.
Achieves and/or exceeds monthly, quarterly, and annual revenue targets by prospecting for new business and closing sales. Maintains primary relationship with identified and prospective accounts.
Responsible for all facets of account management within existing base of customers that is created through sales efforts
Works in conjunction with Sales Engineering to determine service capabilities and requirements for prospective customers. Understands financial criteria required to justify investment and works to exceed company threshold based upon monthly recurring revenue and capital expense
Enters all sales activity into Salesforce daily, including calls, opportunities, orders, and work requests
Professionally represents Hargray at all times in the community and in front of customers, prospects, vendors and other key stakeholders
Demonstrates a practical and efficient working knowledge of all of the products and services sold by the Sales Department
Begins and completes job-implementation packages for the full range of products marketed by the Sales Department
Provides training and knowledge assistance, as required, on the use of products and services sold to internal and external customers
Communicates with other departments as needed to facilitate a smooth service installation of products sold.
Helps analyze, research, resolve, refer, and follow up on customer complaints regarding billing, credits, and services in an expedient and professional manner.
Communicates independently, effectively, clearly, and professionally with customers, employees, supervisors and managers to establish and maintain considerate and cooperative relationships. Handles customer requests and communications by phone, E-mail, fax, mail and face to face.
Keeps abreast of current industry trends and practices as they relate to customer service and makes appropriate recommendations to the Sales Manager.
Performs other related duties as assigned by the Sales Manager to ensure effective operation of the Sales Department.
Minimum Qualifications: Only candidates who meet the minimum qualifications will be considered.
Bachelor’s degree or equivalent experience.
4 years sales or account management experience; business sales experience preferred.
Telecom industry experience is beneficial
Ability to communicate effectively with customers, employees, and managers.
Basic computer skills.
Customer service skills.
Ability to work weekends and extended hours as needed.