Zimmer Biomet is a world leader in musculoskeletal health solutions. Our team members are part of a company with a heritage of leadership, a focus on shaping the future, and a mission dedicated to alleviating pain and improving the quality of life for people around the world.
The Program Development Manager provides account management for the ROSATM system in addition to periodic assistance for ROSA on the clinical level. The Program Development Manager also plays a critical role in building the utilization of ROSATM system. In addition, they would be responsible to lead key projects that are needed for the clinical services team with a specific focus on an account development and account management.
Principal Duties and Responsibilities
Using available tools/resources/materials, develop a hospital specific support plan with hospital administrators, surgeons, and hospital staff to enable independent use of the ROSATM System
Through partnership with the surgeons and hospital staff, help drive system utilization by determining the appropriate program elements to meet the needs of the hospitals’ patient and local market
Provide on site support for product demonstrations and educational initiatives to build local and regional market awareness
In partnership with the capital sales team, work to develop account development plans tailored to the local market
Work in tandem with Field Clinical Representative management team to train new employees in the TSS role regarding account management specifically
During periodic ROSATM Program Review meetings with hospital administration and surgeons, provide relevant data and analysis to drive feedback and recommendations aimed at helping the hospital meet its established goals
Lead surgical teams through training pathways designed to educate and train surgeons, staff, and administrators on the ROSATM system
Perform new system installations, preventative maintenance, and troubleshooting and repair for installed ROSATM systems following established processes Work with Field Clinilcal Representative team as well as capital team to help further refine the ROSA capital pipeline; overall accountability for the maintenance of the capital pipeline
Expected Areas of Competence
Promote the highest levels of customer satisfaction through the timely response of customer inquiries, clear and effective communications, and professional appearances.
Follow all internal communication and documentation policies (QA).
Provide product feedback and improvements to R&D Attend product trade shows and annual trainings as needed
Bachelor's degree in Business, Sales, Marketing, or technical discipline preferred. Associate’s degree with equivalent experience will be considered.
3 or more years of experience selling and proctoring TJA
Up to 80%
At Zimmer Biomet, we believe in The Power of Us, which means that we are stronger together. We are committed to creating an environment where every team member feels included, respected, empowered, and celebrated.