Director of CRE Strategy and Operations at K12 Services

Posted in General Business 13 days ago.

Type: Full-Time
Location: Herndon, Virginia

Job Description:

Over 20 years ago, Stride was founded to provide personalized learning — powered by technology. We reached students where they were in their own journeys. We knocked down their barriers to great education. And we gave every learner equal opportunity to succeed — however they defined success. Stride innovated the learning experience with online and blended learning that prepared them for their lives ahead.

No matter their age, wealth, or environment, every learner possesses unique talents and boundless potential. Every learner is ready to be inspired by a great education. While many students thrive in traditional brick-and-mortar schools, others are limited by a system that simply doesn't fit their needs. Stride is establishing the kind of personal learning that everyone can access.

Whether providing students with unique opportunities for growth or empowering educators with the tools and knowledge they need to succeed, we know personalized education works. We're steadfast in our dedication to the entire education community. And we're energized to best serve every learner, educator, and enterprise. This philosophy demands a culture driven by an earned trust, constant improvement, and creative innovation. We’re all in.

The Director, Career Learning works with the Career Learning leadership team and teams across the company to grow the business.  Operating in a start up like environment, the successful candidate is responsible for strategy, program and operations of the business. The successful candidate will focus on developing ideas from concept to scalable product, program development and operational solutions that delight end users and deliver on growth goals. This will include leading multiple cross-functional programs, with significant business value from concept to successful completion.

 ESSENTIAL FUNCTIONS Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

  • Support VP and cross functional leadership team in developing long-term strategic operating plans with a particular focus on innovation, delivery and impact;

  • Ideate, design and model innovative career readiness opportunities to develop scalable products, programs and operating plans;

  • To develop a clearly articulated, synthesized and aligned strategic operating plan, works collaboratively with cross functional teams including marketing, enrollment, data science, product development, operations and IT as well as implementation teams;

  • Converts a deep understanding of client needs, business goals and competitive pressures into roadmap as well as product and business requirements and priorities aligned to growth strategy;

  • Routinely researches markets and competitors to make sure that product offerings are best in class, easy to adopt, well communicated and competitively priced;

  • Develop new revenue opportunities and new product bundling strategies including articulating pricing strategies that support scalable growth;

  • Build business cases for investments, partnerships that show clear ROI of program, product and tool recommendations and secures executive buy-in, funding, and approval, and identifies product-line P&L targets;

  • Oversee ongoing success metrics for a highly contributing functional area;

  • Conduct data analysis on complex data sets to inform data driven improvement recommendations;

  • Provides thought leadership and external market expertise by staying ahead of market trends;

  • For key strategic initiatives drives requirements and roadmaps crossing marketing, enrollment, data strategy, platform, content and distribution opportunities;

  • Own efforts with other functional groups to develop, manage, track, and analyze supports, tools, methods and procedures and processes to identify key improvement opportunities;

  • Establishes roadmap for future client research, data analytics and feedback and internal stakeholder recommendations into actionable business and product development plans;

  • Leads end-to-end partnership negotiations and contracts, including identification of target partners, and coordination with internal stakeholders to ensure successful partnerships, including business development, legal, and finance;

  • Works with Stride finance, operations, and legal departments to develop new business processes to support general operations across key performance indicators;

  • Interface with all levels of leadership and employees, executes organizational development strategy, and drives change initiatives;

  • Creates and maintains market analysis for competitors and emerging trends.

Supervisory Responsibilities: Directly supervises 1 - 3 Full-time Equivalent (FTE) regular employees and/or contractors.  Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Minimum Required Qualifications 

  • Bachelor’s degree AND

  • Ten (10) years of progressive experience in strategy and business operations including conceptualizing and implementing new businesses and high revenue growth opportunities, ideally within consumer web and mobile products with an online technology, online education, media or mobile products company OR

  • Equivalent combination of education and experience

Certificates and Licenses: None required.

Other Required Qualifications: 

  • Self starter with analytical thinking and hands-on approach to problem solving with an interest in working on problems that don't have an obvious solution translating ideas into action.

  • Demonstrated experience creating new businesses, processes and operations that will scale from pilot to large implementations.

  • Experience driving complex initiatives in large corporate and entrepreneurial contexts.

  • Experience managing teams effectively in a matrix, regardless of direct reporting lines.

  • Experience bringing innovative digital products and educational programs to market, from concept phase to delivery through customer support including experience with learning analytics and machine learning.

  • Ability to develop actionable and repeatable data sets aligned to KPIs that helps manage, maintain, track and provide executive and team level reports in a fast-paced, deadline and results driven environment.

  • Demonstrated ability to communicate complex concepts clearly and drive coordination effectively and efficiently in a repeatable format.

  • Excellent time management and organizational skills.

  • Excellent interpersonal skills and ability to communicate effectively through various mediums (presentations, phone, email, web conferences, etc.) with both technical and business experts.

  • Ability to maintain and grow internal and external relationships, responding to frequent demands of multiple customers - internal and external.

  • Proficiency in Microsoft Outlook, Word, Excel, PowerPoint, Project, and Visio.

  • Willingness to learn new tools and continually improve.

  • Ability to travel approximately up to 20% of the time.

  • Microsoft Office (Outlook, Word, Excel, PowerPoint, Project, Visio, etc.); Web proficiency.

  • Ability to clear required background check.

Desired Qualifications

  • Five (5) years of experience managing teams effectively in a matrix

  • Master’s in Business Administration (MBA)

 Work EnvironmentThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • This is an office-based position.  We are seeking applicants from Washington, D.C, and from any state except Colorado.  We anticipate a typical school office setting including conversation, light foot traffic, computers, etc.

The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.  All employment is “at-will” as governed by the law of the state where the employee works.  It is further understood that the “at-will” nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer. 

Stride, Inc. is a Federal Contractor, an Equal Opportunity/Affirmative Action Employer and a Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected Veteran status age,, or genetics, or any other characteristic protected by law.


Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

See job description