Transformation Strategy and Service Interaction Design
Our client is in need ofsupport for their Transformation Strategy and Design service area. This team applies Design Thinking methodology and practices to provide internal strategic consulting around Customer centric transformation vision and strategy alignment, business and operating model redesign, connecting vision to action through roadmap development and governance establishment and help design, teach and enable transformation team ways of working.
The key responsibilities of this team member support will be:
Build Capability and Knowledge Processes
Work closely with other Business Transformation Team Capability leaders to help business maximize and accelerate value of their highest value transformation programs.
Contribute to the formal development of transformation design practice tools, methodologies, and applications, and inspire innovative approaches and techniques
Help evangelize learnings, insights, connections, and recommendations across businesses, disciplines, and departments.
Conduct Customer Research
Contribute to the design, planning, execution and synthesis of primary and secondary research studies involving stakeholders, customers, and team members (could include leveraging partners).
Deliver Engagements and or Advise Business Leaders
Help business leaders define customer and employee centric strategies and help them build their own capabilities
Lead and/or support cross-functional project teams made up of internal and external partners and business team members to deliver top quality engagements across client companies that center around strategy, target operating model, customer experience design, outcome definition and roadmap design.
Use a range of tools and methods (e.g. qual/quant research, customer journey mapping, service blueprinting, business model canvas, etc.) to define ideal customer/user experiences and strategic priorities.
Measure and Report on Value Delivered
Identify and track key leading and lagging KPIs that indicate impact of capability on businesses transformation value capture and overall effectiveness of capability.
"Human Obsessed", putting the individuals of member companies and / or customers at the center of everything you do.
A Strategy Leader, who is able to quickly navigate and download' large unstructured bodies of information, rapidly getting to conversational fluency around an industry, market, or process and is able to connect business vision and strategy to effective action.
A Systems Thinker (Dot Connector), who is constantly connecting and synthesizing in pursuit of concrete outcomes and value. Thinking at the ecosystem level comes second nature to you
Relentlessly Curios, constantly asking why and seeking understanding.
A Facilitator, who spearheads Transformation Design activities on projects, including workshops, target operating model design, and roadmap development.
A Storyteller, who can frame and tell the story of strategy to action. Present the communication of research findings, conceptual ideas, detailed design, and experience design rationale both verbally and visually.
A Principled Entrepreneur, who is contribution minded, practices a philosophy of mutual benefit and demonstrates integrity, humility, and respect.