Digital Content Project Manager, Senior at Blue Shield of CA

Posted in Other 13 days ago.

Location: Oakland, California

Job Description:

Job Summary

The Digital Content Team provides full-service SEO, content strategy & publishing services to help achieve our collective goal of providing a user experience worthy of our friends and family when using our companies' websites.

The Digital Content Project Manager will work closely with all business stakeholders to understand and define requirements and deadlines. This person will work collaboratively with content development partners such as UX, creative services, brand and IT to connect all aspects of content development with the goal of upholding quality and increasing efficiency.

This person must demonstrate expertise in project planning, milestone management, creating dashboards, and presenting status on all projects within the team.

To be successful in this role, the candidate must be a team player, possess the ability to work independently, and have passion for learning the business, product and content.


  • Manage content intake request using email & Jira. Educate stakeholders on how to request work from for multiple teams.

  • Improve current intake and content operations process

  • Ability to coach stakeholders on the content development process for the digital content team, UX and creative services.

  • Manage scheduling of digital content team tasks for larger JIRA stories or epics

  • Write up JIRA stories when requestor is not able to or when needed sooner than requester has JIRA access

  • Drive the weekly content intake grooming meeting, assign projects to team members.

  • Manage content operations process including tracking down assets (copy, images) between stakeholders, legal, compliance and creative/UX teams.

  • Create content operations JIRA dashboards

Knowledge and Experience

  • Bachelor's degree or equivalent experience/education; 2 years of relevant experience

  • Can deal with ambiguity and requests for change

  • Experience using Jira, excel, word, and power point

  • Experience in content development & operations for websites is required

  • Responsible for providing project support to digital content strategist and manager as well as supporting the team with coordination and support, and providing general administrative duties as needed

  • Provides project coordination and support on assigned projects

  • Assists the content strategist and manager with managing the project workflow/lifecycle to ensure deliverables are met on time and on budget

  • Develops analytic reports for clients and team members that assess or quantify the status of the project

  • Provide general support in creating project sites, storing project documentation in appropriate sites, identifying projects with deficient documentation, following up with content strategist to ensure all appropriate documentation is in place

  • Monitors and documents team activities

  • Participates in meetings with clients and task members and identifies additional follow up needs

  • Provide general administrative support including monitoring calendar, setting up meetings, meeting arrangements

  • Perform other duties as assigned.

Additional Information

  • About Company: At Blue Shield of California we are parents, leader, students, visionaries, heroes, and providers. Everyday we come together striving to fulfill our mission, to ensure all Californians have access to high-quality health care at a sustainably affordable price. For more than 80 years, Blue Shield of California has been dedicated to transforming health care by making it more accessible, cost-effective, and customer-centric. We are a not-for-profit, independent member of the Blue Cross Blue Shield Association with 6,800 employees, more than $20 billion in annual revenue and 4.3 million members. The company has contributed more than $500 million to Blue Shield of California Foundation since 2002 to have a positive impact on California communities. Blue Shield of California is headquartered in Oakland, California with 18 additional locations including Sacramento, Los Angeles, and San Diego. We're excited to share Blue Shield of California has received awards and recognition for - LGBT diversity, quality improvement, most influential women in corporate America, Bay Area's top companies in volunteering & giving, and one of the world's most ethical companies. Here at Blue Shield of California, we're striving to make a positive change across our industry and the communities we live in - Join us!

  • Physical Requirements: Office Environment - roles involving part to full time schedule in Office Environment. Based in our physical offices and work from home office/deskwork - Activity level: Sedentary, frequency most of work day.
    Please click here for further physical requirement detail.

  • EEO Footer: External hires must pass a background check/drug screen. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with Federal, State and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classification protected by Federal, State and local laws.

  • Requisition ID: 21001LU

  • Posting Date: Apr 26, 2021

  • Schedule: Full-time