The Implementation Experience Coordinator (IEC) is responsible for supporting successful onboarding for ASO, Shared Advantage, and complex Fully Insured clients across all lines of business for Commercial Markets. The IEC is responsible for supporting the Implementation Experience Manager through cross-functional coordination, collaboration, and documentation to streamline the implementation process and facilitate growth and retention. This position will be externally facing, interact frequently with senior leadership, sales executives, and account executives from multiple sales and account management organizations, and interact with leadership from across all functional areas within Blue Shield of California.
Responsibilities
Successfully supported client implementations within a matrixed environment.
Responsible for supporting insights to drive growth and retention, implement process improvement, and deploy cross-functional solutions.
Responsible for supporting the continual development and enhancement of processes to meet business objectives.
Accountable owner of key implementation tasks leading to a successful client implementation.
Acumen to prioritize and manage complex situations and multiple responsibilities simultaneously with appropriate urgency.
Excellent oral and written communication skills suited for various audiences, both internal and external.
Highlight skilled in Microsoft Office tools (Word, Excel, Access, PowerPoint) and the ability to quickly learn new tools, software, and applications to develop new processes that improve performance and efficiency.
Other duties as assigned.
Knowledge and Experience
Typically, requires a college degree or equivalent experience and minimum 5 years of prior relevant experience.
Healthcare Administration, Sales, Account Management, Implementations, Proposals, Operations, Business Process, Program Ownership, and Business Development experience required with a demonstrated track record of success in a highly matrixed environment.
Experienced in explaining complex concepts, ideas, and solutions for processes, products, and capabilities to a wide range of audiences.
Experienced in positioning content and materials in the pursuit or retention of business.
Subject matter expert level of knowledge of process, product, and program design, development, and management required.
Strategic thinker and problem solver with hands-on, 'roll up your sleeves' can-do attitude. A jack of all trades that thrives within a fast paced, unknown, and changing environment.
Data-driven user centric approach to product development and management, with demonstrated ability to anticipate various stakeholders' needs.
Outstanding communication, facilitation, negotiation, and presentation skills, with experience presenting in sales, C-Suite, and large group settings.
Demonstrated ability to influence others using data and market practices across large cross-functional initiatives, business segments, and project teams.
Entrepreneurially spirited and visionary, unafraid of being a trailblazer.
The ability to compartmentalize problems and ideas into achievable and strategic solutions.
Additional Information
About Company: At Blue Shield of California we are parents, leader, students, visionaries, heroes, and providers. Everyday we come together striving to fulfill our mission, to ensure all Californians have access to high-quality health care at a sustainably affordable price. For more than 80 years, Blue Shield of California has been dedicated to transforming health care by making it more accessible, cost-effective, and customer-centric. We are a not-for-profit, independent member of the Blue Cross Blue Shield Association with 6,800 employees, more than $20 billion in annual revenue and 4.3 million members. The company has contributed more than $500 million to Blue Shield of California Foundation since 2002 to have a positive impact on California communities. Blue Shield of California is headquartered in Oakland, California with 18 additional locations including Sacramento, Los Angeles, and San Diego. We're excited to share Blue Shield of California has received awards and recognition for - LGBT diversity, quality improvement, most influential women in corporate America, Bay Area's top companies in volunteering & giving, and one of the world's most ethical companies. Here at Blue Shield of California, we're striving to make a positive change across our industry and the communities we live in - Join us!
Physical Requirements: Office Environment - roles involving part to full time schedule in Office Environment. Based in our physical offices and work from home office/deskwork - Activity level: Sedentary, frequency most of work day. Please click here for further physical requirement detail.
EEO Footer: External hires must pass a background check/drug screen. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with Federal, State and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classification protected by Federal, State and local laws.
