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Loan Servicing Specialist I at First Federal Savings Bank

Posted in General Business 13 days ago.

Type: Full-Time
Location: Twin Falls, Idaho

Job Description:

Essential Duties and Responsibilities

  • Answer bank customer inquiries regarding loan accounts.

  • Deliver high level service to internal and external customers.

  • Board new loans and process payments for hospital loan accounts, credit cards, mortgage and consumer loans.

  • Reviews boarded loan data for accuracy and timeliness and follows up on the receipt of title policies and recorded security instruments from title companies.

  • Process escrow transactions including disbursements, contributions, and annual analysis

  • Analyze and act upon daily, weekly, monthly, and quarterly core system reports

  • Establish and maintain automatic transfers on all loan accounts

  • Handle the tracking of insurance coverages through the bank’s third-party affiliate

  • Provide payoff quotes to outside lenders

  • Prepare documents for paid off loans, release security interest, and maintain permanent loan records.

  • Fulfill, manage, and respond to the First Federal Lock Desk requests and obtain lock contracts on the secondary market.

  • Sell and deliver mortgage loans to investors

  • Draft and deliver various customer correspondence including letters, revised loan documents, and modification agreements.

  • Conduct positive interactions with the bank’s business partners that promote a strong business relationship

  • Carry out all other projects or special assignments by management.

  • Perform all job duties and maintain compliance with all banking acts, laws and regulations applicable to your job function.

Non-Essential Duties and Responsibilities

  • Make a daily personal improvement in assigned tasks or the immediate work environment.

  • Frequently offer ideas and suggestions to improve operational efficiency.

  • Disposition daily unposted and returned proof of deposit items

  • Manage and follow up on outstanding escrow holdback agreements according to underwriting requirements

  • Service insurance policies including flood, hazard, and mortgage insurance coverage

  • May make branch visits for trainings and/or meetings.

  • Train other department employees in loan servicing tasks.

  • Maintain accurate record of loan rate indexes.

  • Register, review, and transfer electronic mortgage servicing rights

  • Manage construction projects including draw requests, tracking software, and conversions to permanent financing

  • Deliver eligible loans to investors on the secondary market.

  • May perform a variety of clerical duties which require departmental procedures such as: putting away files, sending files/documents to branches, filing, correspondence, scanning loan documentation for uploading, etc. as needed.

Qualifications Required

(Required education may be satisfied by experience and/or working knowledge)

A High School Diploma or equivalent and a basic knowledge of Microsoft Word and Microsoft Excel is required.

Physical Requirements and Working Conditions

Sitting for extended periods of time, requires close visual acuity and the ability to work and operate computer applications and equipment including copy machine, telephone, scanner or other basic office equipment.  Some infrequent travel is required for branch/department visitations.  The job is within the normal office environment range. The ability to lift, move or carry at least 20 pounds.

Qualifications Preferred

An Associate’s Degree, one year of loan servicing experience and/or accounting general ledger experience, one year of mortgage or consumer loan processing, one year of banking customer service or related experience is preferred.



  • Basic knowledge of Microsoft Word and Excel.


  • 1 year(s): Banking, customer service, or related experience.

  • 1 year(s): Mortgage or consumer loan processing experience.

  • 1 year(s): Loan servicing and/or accounting general ledger experience.



  • High School/GED or better


  • Associates or better



  • Windows


  • Prioritization

  • Dependable

  • Communication

  • Excel

  • Customer Service



  • Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well


  • Dedicated: Devoted to a task or purpose with loyalty or integrity

  • Team Player: Works well as a member of a group

  • Loyal: Shows firm and constant support to a cause

  • Innovative: Consistently introduces new ideas and demonstrates original thinking

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

See job description