Posted in Management 16 days ago.
Location: Exeter, New Hampshire
We are CAES, a technologically advanced electronics company employing more than 3,600 talented makers, thinkers, innovators, and doers nationwide. We build things that solve challenging problems from deep space to the depths of the ocean. We serve customers in defense, aerospace, security, medical, and industrial markets.
Are you searching for a career with a company that offers challenging, diverse projects and opportunities? Are you looking for a position with a company that is growing and able to offer long-term professional advancement? Searching for a company that values a friendly work environment and that values YOU? Consider CAES. #peoplefocusedmissiondriven
A career with CAES is more than just a job, it is the pathway to a bright future.
CAES - Exeter provides critical RF and microwave solutions for land, sea, air and space platforms through our customized products. We are actively seeking a Manager Customer Service. This role requires a highly motivated individual who is an effective team manager and has experience in volume sales order and bid processing.
Reporting directly to the Sr. Director of Business Development, this role will be responsible for effectively supervising a team of Customer Service Representatives and managing the inside sales processes for developing quotes and processing customer orders. This role is critical to ensuring customer satisfaction through prioritizing and coordinating team activities to ensure timely, complete, and accurate processing customer requests for quotes and sales orders. This supervisor will collect and report team effectiveness metrics and be responsible for implementation of process improvements.
The ideal candidate will have experience on a fast moving B2B inside sales team in a manufacturing company and have prior supervisory experience. The candidate should be capable of managing and tracking the numerous customer interactions underway within the sales team and have the ability to engage in the details of quote generation and order processing in order to ensure timeliness, accuracy, and completeness of the work. The candidate will have demonstrated a high level of emotional intelligence when mentoring team members or managing conflicting business objectives.
CAES is an Equal Opportunity/Affirmative Action Employer and embraces diversity in our employee population. It is the policy of CAES to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or genetic information. CAES will refrain from discharging, or otherwise discriminating against, employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants.
The Pay Transparency Policy is available here.
CAES is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation due to a disability for any part of the employment process, please send an e-mail to CAEScareers@caes.com and let us know the nature of your request and your contact information.