Chubb Workplace Benefits is seeking a Production Support Specialist to join our fast-paced, high energy, growing company. We are proud of our tradition of success in the insurance industry of nearly 100 years. Come join our team of hard-working, talented professionals!
Position Summary:
The Production Support Specialist (PSS) is a well-rounded, tech-savvy thinker with a bias towards resolution. The person in the role is responsible for project work associated with product rollout and other similar initiatives. The PSS role entails understanding the intricacies of our fulfillment programs, providing requirements, assisting with documentation of test cases, the setup of forms and variables in the administrative system, and executing tests during UAT.
The Product Support specialist will work with our internal and external partners, and our fulfillment team to ensure seamless communications and role outs for our products and services are performing as designed.
This includes but is not limited to the management of vendor print reports; the evaluation and troubleshooting of any reported printing errors; review of complex fulfillment requests escalated by Integrated Client Services team; and frequent correspondence with internal business partners such as Account Managers and Implementation Managers.
Responsibilities:
Understand group insurance regulations related to fulfillment, including situs rules
Participate in project lifecycle for new product rollouts and regulatory changes
Assist with UAT of projects as assigned by Manager
Manage vendor print report log and troubleshoot policy errors
Draft cover letters for special mailings using Microsoft Word
Handle duplicate policy requests for complex cases
Create sample policies for the field
Audit benefit setup completed by Contract Specialist team when needed
Handle complex benefit setup for groups with non-standard fulfillment rules when needed
Organize multiple production issues, customer requests and inquiries from other sources.
Maintain ownership until resolution of issue.
Other projects and duties as assigned
The role requires a high degree of systems thinking, organization, and time management as there are often multiple, competing priorities.
Skills:
Excellent written and verbal communication skills, strong team player
Excellent knowledge of MS Suite of products and Adobe Acrobat Pro
Working knowledge of JavaScript
Ability to work independently
Proven ability to learn processes, infrastructure, systems and applications
Ability to operate in a dynamic environment and retain focus on goal achievement
Education:
High School diploma or equivalent
Some college preferred
CHUBB INDIVIDUAL CONTRIBUTOR COMPETENCIES:
Problem Solving: Takes an organized and logical approach to thinking through problems and complex issues. Simplifies complexity by breaking down issues into manageable parts. Looks beyond the obvious to get at root causes. Develops insight into problems, issues and situation.
Continuous Learning: Demonstrates a desire and capacity to expand expertise, develop new skills and grow professionally. Seeks and takes ownership of opportunities to learn, acquire new knowledge and deepen technical expertise. Takes advantage of formal and informal developmental opportunities. Takes on challenging work assignments that lead to professional growth
Initiative: Willingly does more than is required or expected in the job. Meets objectives on time with minimal supervision. Eager and willing to go the extra mile in terms of time and effort. Is self-motivated and seizes opportunities to make a difference.
Adaptability: Ability to re-direct personal efforts in response to changing circumstances. Is receptive to new ideas and new ways of doing things. Effectively prioritizes according to competing demands and shifting objectives. Can navigate through uncertainty and knows when to change course
Results Orientation: Effectively executes on plans, drives for results and takes accountability for outcomes. Perseveres and does not give up easily in challenging situations. Recognizes and capitalizes on opportunities. Takes full accountability for achieving (or failing to achieve) desired results
Values Orientation: Upholds and models Chubb values and always does the right thing for the company, colleagues and customers. Is direct truthful and trusted by others. Acts as a team player. Acts ethically and maintains a high level of professional integrity. Fosters high collaboration within own team and across the company; constantly acts and thinks “One Chubb”
ABOUT COMBINED INSURANCE:
Combined Insurance is a leading provider of individual supplemental accident, disability, health and life insurance products, and a Chubb company. With a field sales force and corporate staff in excess of 4,700 in North America, Combined Insurance meets the growing coverage needs of policyholders. We pride ourselves on being customer-centric, people-driven, accountable, performance-minded, and ethical. We invest in our employees and take the time to focus on their development, needs and career aspirations.
Our parent company, Chubb, is one of the world’s largest publicly traded property and casualty insurer. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London and other locations, and employs approximately 31,000 people worldwide.
