Application Support Architect - Magento Commerce US - Work from HomeRackspace is seeking an experienced Architect that has a passion for technology and is ready to join our Global Application Support Team! Position SummaryOur Magento Commerce Architects work closely with Rackers, customers, and systems integrators to provide a seamless and customized design, architecture, and support experience. Our Architects advise engineers and will directly engage to resolve customer issues, manage ongoing technical projects, and guide our Digital Systems Engineers, who assist in implementing the standards and solutions.
Responsible for creating customer loyalty through extensive knowledge in application and infrastructure performance tuning, and by working with internal teams to deliver a comprehensive, consistent and Fanatical customer experience.
Responsible for providing deep application support and advisory services for Magento Commerce application platforms and associated technologies.
Review and determine customer configurations through all phases of the customer lifecycle including initial design, implementation, performance tuning, and security hardening.
Advises to guide the Digital Systems Engineers in developing automation in an effort to provide scalable and repeatable solutions for application installation and customer deployments.
Rackspace Magento Commerce Architects are the final authority and represent the highest level of knowledge for our Magento Commerce support offering.
Represents Rackspace in product meetings, with third party vendors, and in mentoring and developing Adobe Commerce Engineers as well Application Support Engineers.
Serves as the final point of escalation for resolving complex customer issues, help facilitate OS-specific meetings and training sessions for knowledge sharing, oversee long-running projects for internal and external customers, and drive the technical development of team members
Act as the technical thought leader for the Magento Commerce platform on all service and support decisions
Participates in the evaluations, recommendation, and selection of hardware and software solutions.
Provide the deepest level of application support and knowledge
Proven ability to advise and guide solution discussions for large scale customer facing internet applications.
Design, develop, test, and implement new configurations, architectures, and standards
Provide guidance, to customers, 3rd party integration specialists, and/or internal teams, on solutions to increase application availability, redundancy, scalability, and performance
Performs project management of estimating, scheduling, and monitoring tasks to ensure timelines are met
Assist customers and internal teams to automate processes and incorporate best practices & methodologies
Provide leadership and guidance when customer downtime issues arise and provide RCA support as requested
Model the highest level of ownership on customer issues through resolution and maintain customer loyalty by serving customers via phone, tickets, and email
Responsible for the technical development of peers
Manage long running and complex projects for internal and external customers
Ability to work with onsite and remote development teams on the deployment of web-based applications
Assists the engineer with tuning when appropriate
Customer/Internal Feedback (delivered via Unsat Ratings and/or email & phone)
Stability and performance of customer applications, as relates to customer uptime, using internal monitoring tools
Customer retention and growth as a result of consistently delivering high levels of service & support around customer application stability
On-time and accurate completion of assigned projects
Highly specialized skill set in Magento Commerce application platform.
Working knowledge of the Adobe Experience Manager (AEM) product stack.
Mastery of requirements gathering and system architecture for Enterprise scale customer solutions.
Deep knowledge and applied experience in cloud deployments and architectures with a heavy focus on the AWS platform. Knowledge of Azure and GCP is a plus.
Strong configuration and troubleshooting expertise of platform-specific web services (including, but not limited to Apache, Nginx, Redis, Memcache, Varnish, RabbitMQ, PHP, and MariaDB/MySQL).
Expert knowledge of performance tuning and scalability/reliability architecture best practices for a Magento Commerce platform.
In depth experience in troubleshooting web applications, determining the source of an issue and quick resolution.
Strong understanding of administration, troubleshooting, and testing Linux based operating systems and application platforms.
Advanced knowledge of system architecture, system sizing, in VMware and cloud platforms.
Experience with Ansible/AWX or another automation platform.
Experience with monitoring or application Performance Monitoring software such as New Relic or AppDynamics.
Experience with the daily operations of web sites, web content management systems, and ecommerce systems.
Experience using Source control systems such as Git, Subversion, or TFS.
Experience with continuous integration and deployment techniques used for Magento Commerce.
Experience with migrating and upgrading Magento Commerce.
Operates independently with latitude for judgment and independent decision-making.
Minimum of High School Diploma required
Bachelor's degree in Computer Science or Information Systems is preferred
9+ years of experience in supporting platforms technologies leveraging PHP and running on Linux OS, and application servers.
Proven knowledge and skills of basic networking concepts, operational support, hands-on implementation and configuration of Magento Commerce is required.
About Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world's leading technologies - across applications, data and security - to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.More on Rackspace TechnologyThough we're all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.Position is available for remote work in the following states unless otherwise specified. Alabama, Arizona, Arkansas, California, Connecticut, Delaware, District of Columbia, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming.