At Delta Dental, our strategy is only as strong as the people who execute it! We are hiring individuals that are not just right for today but also for our future. We have built a foundation of high-trust by treating all people with dignity, making and keeping commitments, and consistently striving to do the right thing. Our leaders optimistically share future possibilities to inspire and motivate others toward their full potential. We expect our employees to find ways to embrace positive change, be curious and challenge the status quo, and provide solutions to unmet problems. Joining Delta Dental means joining a culture focused on fostering development, building genuine connections, recognizing each other's strengths and sharing in successes. We are customer obsessed at Delta Dental and highly value strong sales representatives. In this position you will have the opportunity to make a difference at the front line as you receive calls from perspective customers for individual dental insurance products. The incumbent asks questions to understand customer needs and recommends product options based on those needs and explains plan costs and benefits. Completes new applications, guides caller through payment options, and refers to other sources of information if needed. Completes the sale and forwards new customer information to the enrollment function.
How you will make an impact:
Receives calls from prospective customers for individual dental insurance products.
Recommends product options based on customer needs.
Explains components of plan rate information.
Completes the sale, obtaining all relevant information to complete the application.
Guides the customer through different payment options, determines choice and forwards information to enrollment function.
Responds to other electronic and written inquiries from prospects or leads.
Performs eligibility verification for specific programs such as third party payers.
Expediently accesses reference materials to analyze and determine appropriate responses to telephone, electronic, and written inquiries with emphasis on sales activities and customer retention.
Documents each customer encounter and resolution in the appropriate computer tracking system and adjusts claims as necessary based upon findings.
Meets and maintains production standards, counts, and inquiry response as appropriate.
Handles complex calls such as enrollment and billing questions that require research and analysis in order to provide resolution to customer.
Performs miscellaneous duties as assigned.
What we look for:
Insurance sales license, per state DOI regulations, e.g. Life, and Health preferred.
Bi-lingual candidates urged to apply.
High school diploma, GED, or above preferred, but candidates with proven experience will not be excluded from consideration.
A minimum of 4 years successful customer service experience within a call center.
Ability to handle constant customer contact/forced workflow distribution.
Strong organizational/time management skills and multi-tasking abilities.
Ability to maintain confidentiality while evaluating and responding quickly and accurately to inquiries.
Ability to absorb and retain detailed information.
Detail-oriented; flexible and creative.
Knowledge of contact center policies, procedures and guidelines.
Ability to display leadership among staff.
Resolve issues more quickly to enable the D2C contact center to maintain high expectations of Retail members.
Maintain customer-first focus on high priority, high sensitivity issues within the Individual D2C Customer Care organization.
Maintain high performance quality and focus on D2C strategic objectives.
Benefits and perks:
12 days starting vacation plus 12 holidays and your birthday off!
Multiple medical insurance options: 100% paid or low cost premiums
100% paid dental insurance
100% paid vision insurance
Onsite gym and/or gym discount and fitness incentive
Culture of learning: substantial tuition reimbursement to improve your skills
Career growth: we love promoting from within
Strong commitment to work/life balance
Social responsibility and volunteer opportunities
Due to COVID-19, there is an even greater demand for flexibility and change. Due to the pandemic, the expectation around work location for certain roles may be remote until a future date, determined by Delta Dental Management. Should the position you seek be determined by Delta Dental Management as "remote," the position may require you to have access to remote internet in order to meet the expectations outlined in the job duties. #LI-LS1 At Delta Dental we:Promote accountability, integrity and collaboration: Our employees are collaborative, self-aware, and ethical. It is our expectation to do the right thing and follow through on commitments.Foster professional development: Our employees take ownership of developing themselves and others through coaching, mentoring and providing/being open to constructive feedback and identifying learning opportunities.Value customers and cultivate positive experiences: Our employees take time to build rapport with customers, while anticipating and exceeding their needs to ensure positive outcomes. If you think this sounds like you, let's chat. We would love to tell you more! To see some of the smiling faces behind Delta Dental and to learn more about what our values and culture look like in action, connect with us on social media: @lifeatddins on Facebook and Instagram, @deltadentalins on Twitter, and Delta Dental Ins. on LinkedIn. ABOUT Delta DentalDelta Dental covers more Americans than any other dental benefits provider. Our vision is to motivate and empower every employee so we're all inspired to take exceptional care of our customers, providers and each other. Our Enterprise Strategy focuses on pillars of Growth and Diversification, supported by the platforms of Culture and People, Process and Technology. Our employees take pride working for a purpose-driven organization and live our values of Trust, Service, Excellence and Innovation. We are part of the Delta Dental Plans Association, a network of companies that provides dental coverage to 74 million people in the U.S. Delta Dental of California, Delta Dental of New York, Inc., Delta Dental of Pennsylvania and Delta Dental Insurance Company, together with our affiliate companies, form one of the nation's largest dental benefits delivery systems, covering 33 million enrollees. All of our companies are members, or affiliates of members, of the Delta Dental Plans Association, a network of 39 Delta Dental companies throughout the country.Delta Dental provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, or any other classification protected by federal or state law. In addition to federal law requirements, Delta Dental complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Proof of eligibility to work in the United States must be provided if selected for hire.