Technical Customer Service Engineer - Field (Thermal - Adhesive Automotive Components) at Henkel

Posted in Other 8 days ago.

Location: Chanhassen, Minnesota

Job Description:


At Henkel, you can make a difference and craft your career. That's why you own your projects and take full responsibility from an early stage. Our unique brands in markets around the world open up countless opportunities to follow your convictions and explore new paths. If you have an entrepreneurial mindset that allows you to always think out of the box - take the chance and shape the digital future together with us.


  • Shared responsibility for Product Recommendations, New Product Demonstrations, and Troubleshooting for direct customers

  • Performs technical visits (meetings, audits, demonstrations, troubleshooting, etc.) at customers and documents them via the standard TCS Report template

  • Works with application equipment to provide solutions to enhance customer adhesive related processes

  • Coordinates the laboratory work (including prioritization) for samples coming from customers, and reports technical results to customers

  • Quantifies, documents and reports Henkel solution's value to customers

  • Gives the needed technical trainings to field sales forces and customers

  • Documents all activities in CAPRIS/ACE and in the TCS Lab Requests database


  • Bachelor's Degree in Engineering, Chemistry or relevant Science discipline

  • Product applications, customer knowledge to deliver/quantify value and run demos

  • Analytical, mechanical, organizational, troubleshooting, and problem solving skills

  • Selling/Negotiation and Business/Industry Acumen skills

  • Relationship Building and Teamwork skills

  • Leverages Digital Tools

  • Motivated, Takes Initiative, Willing to Change, High Learning Agility

  • Creative, Adaptable, Deals with Ambiguity,

  • Drives Change & Innovation

  • Oral/written communication (English and/or local languages)

Henkel is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, age, sexual orientation, gender identity and expression,and other legally protected characteristics.

Henkel does not accept unsolicited resumes from search firms or employment agencies. Unsolicited referrals and resumes are considered Henkel property and therefore, Henkel will not pay a fee for any placement resulting from the receipt of an unsolicited referral. At Henkel's request only, preferred vendors may be invited to refer talent for specific open positions. In these cases, a fully-executed agreement with Henkel must be in place and current.

All employees applying for an internal position must have a discussion with his/her manager about their interest in a job posting opportunity. The discussion will not preclude the employee from interviewing if their skills meet the job requirements.