Description: Assist end users
with desktop support or basic systems related issues at the local level.
Install information system technology at business unit and job site locations.
Assist with tier 1 support for voice and desktop systems,
resolving or conferring with the appropriate technical or systems personnel.
Troubleshoot basic technical problems with Local Area
Networks (LAN), Wide Area Networks (WAN), and other systems.
Respond to end user hardware and software requests.
Assist in updating documentation of the local technology
Assist in updating inventories of software, versions and
applications of desktop computers. Control additions, deletions and changes in
equipment assigned to the unit.
Verify daily systems backups of the local server and other
mission critical business unit infrastructure.
Provide notification of any identified systems failures.
Assist with projects as directed by the local IS staff,
following Turner IS methodology.
Maintain daily tickets to ensure the highest service levels
Contribute to training of end users on Turner standard
Perform other duties as necessary.
Experience using Windows 7, Windows 8.1 and Windows 10
Basic knowledge of Microsoft operating system, Office
365, MS Exchange, and Microsoft Office applications
Basic knowledge of telephone equipment, VOIP, LAN
equipment, and peripheral network device
Basic skills with Office 2010/2013/2016 installation and
Able to assist with Android and iPhone configuration
Basic understanding of malware/spyware/anti-virus
Basic understanding of fundamentals related to LAN/WAN
computer environments and concepts.
Able to effectively operate in a multi-tasking
Currently enrolled in an accredited, college/university
in their junior or senior year, preferably in Computer Science, Information
Systems or equivalent program
The physical demands described
here are representative of those that must be met by an employee to
successfully perform the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform
the essential functions. While performing the duties of this Job, the employee
is regularly required to sit; use hands to finger, handle, or feel; reach with
hands and arms; talk or hear and taste or smell. The employee is frequently
required to stand and walk. The employee is occasionally required to climb or
balance and stoop, kneel, or crouch. The employee must frequently lift and/or
move up to 25 pounds. Specific vision abilities required by this job include
close vision, distance vision, color vision, peripheral vision, depth
perception and ability to adjust focus. This position travels regularly by
motor vehicle, and occasionally by train and air.
Work Environment: The work
environment characteristics described here are representative of those an
employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities
to perform the essential functions. While performing the duties of this job,
the employee is sometimes exposed to moving mechanical parts. The employee is
occasionally exposed to airborne particles or caustic chemicals. The noise
level in the work environment is usually moderate.
Turner is an Equal Opportunity Employer -minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity.VEVRAA Federal Contractor