Senior System Administrator (Remote - U.S.) at Interactions LLC

Posted in Other 11 days ago.

Location: Franklin, Massachusetts

Job Description:


Who is Interactions?

Interactions, LLC is the world's largest independent AI company. We operate at the intersection of customer experience and AI - two of today's most innovative and dynamic industries. Since 2004, we've helped leading companies like MetLife, Citi, Shutterfly, and LifeLock have millions of successful conversations, resulting in saving operational cost and increasing productivity.

Interactions' 5-year vision is to accelerate a transition from today's frustrating and uninspired customer service experiences into amazing conversational engagements! Allowing customers to communicate in their own words and on their channel of choice, to accomplish tasks, all without having to go through an agent. In doing this via our conversational AI engine, our customers benefit from dramatically improved customer experience and increased customer engagement, while also saving significant and demonstrable operational expenses.

Job Description

As a member of one of our Technology teams, you will contribute to building solutions that use natural language processing, cognitive computing, and artificial intelligence applications or the frameworks and infrastructure that support them.

The Senior IT System Administrator is responsible for provisioning, installation, configuration, operation, and maintenance of server systems hardware and software within Interactions IT infrastructure. This individual is responsible for maintenance, monitoring and troubleshooting of Interactions IT infrastructure. This person also will maintain system alignment with information security initiatives as well as manage initiatives related to domain and identity management.

  • Develop installation, configuration, and operational procedures, and maintain system standards

  • Recommend innovative, and where possible, automated approaches for administrative tasks

  • Perform daily system monitoring, verifying the integrity and availability of systems, server resources, and key processes

  • Troubleshoot, repair and recover from system failures, and coordinate with impacted parties as necessary

  • Work out of a trouble ticket queue to resolve issues and requests according to established service level agreements

  • Provide tier 3 support and cross training to the Help Desk

  • Communicate and collaborate effectively with colleagues and business partners

  • Provide written and/or verbal updates to management as required

  • Install, configure, and troubleshoot Windows servers in physical, virtual, and cloud environments, and engage in ongoing performance tuning and resource optimization

  • Perform monthly server patching to ensure compliance with security and compliance standards

  • Manage various server backup systems to ensure protection of corporate data

  • Perform administrative tasks in Active Directory including management of objects organizational units (OUs)

  • Maintain group policy object (GPOs) to ensure compliance to corporate standards

  • Maintain corporate storage systems, and perform ongoing capacity planning to ensure business continuity


  • Bachelor's degree with a technical major preferred.

  • 5+ years of system administration experience required

  • Excellent verbal and written communications

  • Highly motivated self-starter, with a keen attention to detail

  • Good interpersonal skills, with a focus on rapport building, listening, and questioning skills.

  • Ability to conduct research into a wide range of computing issues.

  • Highly self-motivated and directed.

  • Proven analytical and problem-solving abilities.

  • Ability to effectively prioritize and execute tasks in a high-pressure environment.

  • Exceptional customer service orientation.

  • Experience working in a team-oriented, collaborative environment.

Knowledge & Skills:

  • MS Server (2008 - 2019)

  • Active Directory/Group Policy

  • Backup solutions and applications

  • Virtualization technologies

  • Anti-Virus and Encryption technologies (Bitlocker a plus)

  • Networking concepts, and basic understanding of UNIX.

  • Windows 10

  • Mac OS

  • Google Workspace

  • Manage Engine Desktop Central and/or JAMF a plus

Why Work at Interactions?

We've created a culture of people who are dedicated to helping each other and the company succeed. We take time to celebrate wins and recognize accomplishments. Whether it's a seasonal event or friendly competition, we're always thinking of new ways to have fun.

Our team's health and well-being is important to us. In addition to a full suite of benefits, we offer 5 weeks of time off with pay, 401k matching, paid parental leave and flexible work schedules. We are all committed to the company's success by being valued shareowners and are incentivized through individual performance and company results. Come join us!

Interactions is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, marital status, age, disability or protected veteran status, or any other characteristic protected by law.