Operations Representative at BioReference Laboratories

Posted in Other 10 days ago.

Location: Elmwood Park, New Jersey





Job Description:

Position Title: Operational Representative

Position Summary:

The Operational Representative serves as a single point of contact to investigate, intervene and respond with timely and accurate details/information to all inquiries, including but not limited to communication between company leadership, sales, client services, pre-analytical, technical labs and clients. The Operational Representative provides the highest quality service while minimizing the administrative burden to the department's technical and leadership staff.

Position Responsibilities:

Duties may include but are not necessarily limited to the following:


* Investigate/respond to department Escalation e-mails or phone inquiries.


* Report laboratory results using established protocols.


* Serve as a resource for internal / external customers regarding laboratory policies and procedures


* Identify, research and resolve internal/external customer issues utilizing appropriate staff and resources to ensure customer satisfaction


* Decipher which issues need to be escalated to the Lead/Supervisor


* Identify opportunities for process improvement


* Troubleshoot and resolve department concerns/issues


* Scan documents


* Demonstrate professionalism


* Gain proficiency with all departmental processes and procedures


* Other duties as required to ensure internal/external customer satisfaction

Minimum Qualifications:


* High School diploma required, Associates degree preferred


* Minimum of 2 years of experience in processing preferred and/or in a prescriber office, patient support line, healthcare call center, or laboratory industry required


* Strong communication skills, both verbally and in writing

Required Qualifications:


* Strong interpersonal skills


* Effective customer service skills


* Able to multitask, organize and prioritize work


* Ability to handle and resolve stressful situations


* Strong verbal and written communication skills


* Computer literate, working knowledge of Microsoft applications (Word, Excel, Outlook)


* Strong problem solving skills


* Willingness to embrace change


* Proficient with basic office equipment


* Professional demeanor


* Team Player

Preferred Skills:


* Knowledge of SPM and Reporting


* Medical terminology proficient




BioReference Laboratories is an Equal Opportunity Employer.