Senior Communications Specialist, Internal and Executive Communications at Blue Shield of CA

Posted in Other 11 days ago.

Location: Oakland, California

Job Description:

Job Summary

The Senior Communications Specialist will report to the Senior Manager, Executive and Internal Communications, supporting the development and realization of strategic internal and executive communications for the Health Solutions group, including the Chief Health Officer and Chief Health Transformation and Affordability Officer.


This roleplays a critical role in promoting, supporting and driving the interests and goals of the Health Solutions team, including:

  • Writing articles, blogs, FAQs, and other communications for employees, in partnership with subject matter experts across the company

  • Writing and publishing content in SharePoint and Dynamic Signal

  • Writing and publishing content on Yammer, as well as driving and/or participating in discrete Yammer campaigns to promote employee engagement

  • Developing creative briefs and concepts to execute across a variety of media (videos, webinar presentations, events/meetings)

  • Supporting the Internal Communications team with online and in-person enterprise-wide meetings, forums, town halls, leadership forums and virtual meetings

  • Leveraging employee feedback channels (such as surveys, using Qualtrics), monitoring real-time feedback, analyzing data, and making recommendations for improvement

Knowledge and Experience

The Senior Communications Specialist will possess:

  • A minimum of five years of experience in internal, HR or employee communications or public relations

  • Bachelor's degree in communications, journalism, public relations, English or related field

  • Strong writing and message development skills; ability to translate complex ideas and tell a story concisely to different audiences

  • Proven communications experience (writing portfolio, campaign samples, etc.)

  • Adaptable and curious, a healthy level of willingness to try something new

  • A team player, collaborative and energizing

  • Sound decision-making, problem-solving and critical-thinking skills relative to job scope

  • Strong interpersonal communications skills and relationship management experience, able to work productively with internal clients and partners at all levels

  • Strong work ethic, initiative and commitment

  • Able to juggle a diverse roster of projects at the same time, managing these projects from inception through delivery with little oversight

  • Proficiency with MS Word, Excel, PowerPoint, survey and web publishing tools

  • Experience with SharePoint or other intranet or interactive media and web-based communication vehicles, such as MS Streams, Teams, Dynamic Signal, etc.

  • Experience running large meeting using WebEx, Zoom, etc.

  • Familiarity with health care, wellness or insurance a plus

  • Creative, graphic design (Adobe Creative Suite) and video experience a plus


Additional Information

  • About Company: At Blue Shield of California we are parents, leader, students, visionaries, heroes, and providers. Everyday we come together striving to fulfill our mission, to ensure all Californians have access to high-quality health care at a sustainably affordable price. For more than 80 years, Blue Shield of California has been dedicated to transforming health care by making it more accessible, cost-effective, and customer-centric. We are a not-for-profit, independent member of the Blue Cross Blue Shield Association with 6,800 employees, more than $20 billion in annual revenue and 4.3 million members. The company has contributed more than $500 million to Blue Shield of California Foundation since 2002 to have a positive impact on California communities. Blue Shield of California is headquartered in Oakland, California with 18 additional locations including Sacramento, Los Angeles, and San Diego. We're excited to share Blue Shield of California has received awards and recognition for - LGBT diversity, quality improvement, most influential women in corporate America, Bay Area's top companies in volunteering & giving, and one of the world's most ethical companies. Here at Blue Shield of California, we're striving to make a positive change across our industry and the communities we live in - Join us!

  • Physical Requirements: Office Environment - roles involving part to full time schedule in Office Environment. Based in our physical offices and work from home office/deskwork - Activity level: Sedentary, frequency most of work day.
    Please click here for further physical requirement detail.

  • EEO Footer: External hires must pass a background check/drug screen. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with Federal, State and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classification protected by Federal, State and local laws.

  • Requisition ID: 21001NM

  • Posting Date: Apr 29, 2021

  • Schedule: Full-time