Support & Sustain Technologist at Dow

Posted in Other 8 days ago.

Location: Carrollton, Kentucky

Job Description:

Dow has an exciting opportunity for a Support & Sustain Technologist in Carrollton, KY,

Job Summary:

Supports activities relating to the support of process automation systems. Provides preventative maintenance and 7x24 troubleshooting support for installed base systems. Minimizes plant downtime caused by process automation system failures, while providing services that are cost effective and sustainable. Has an overall knowledge of all current hardware, operating system software, networking systems and system software. Requires advanced skills and expertise in a range of processes, procedures, and systems, and/or specialized technical expertise within an analytical/scientific method or operational process to perform a broad range of complex work assignments. May act as a working team lead, providing subject matter guidance and coordinating work of others.

Responsibilities / Duties

  • Provides care and troubleshooting of the process automation systems, and their associated networks and interfaces.

  • Provides corrective support in response to a system error condition or failure as the first point of escalation from the plant.

  • Performs predictive and preventative maintenance (PPM) and health checks on systems.

  • Participates in software and hardware upgrades.

  • Understands and follows all identified Dow Process Automation work processes, such as Problem Resolution and Request Management, S&OP Case entry, Engineering and Maintenance Asset database updates.

  • Completes small project work including system installation, configuration, design and development.

  • Tracks and redeploys assets.

  • Provides training and knowledge transfer to plant system focal points, as well as other site support resources.

  • Interfaces with others in the Plant who support process control on troubleshooting and upgrades.

  • Monitors system diagnostics aligned with plan process control staff.

  • Participates in risk assessment when activities to the system are required.

  • Escalates issues to additional support resources and follow-ups, as necessary.

  • Develop and follow through for Service Requests to resolve issues, working directly with Foxboro as needed for escalation support

  • Conduct Root Cause Investigations and implement corrective actions for all significant system failures or outages

  • Create Job Plans/Temp SOP's for adding/replacing components (lifecycle management)

  • Building/owning lab environments for burn-in testing, business continuity, and prototyping

  • Create/maintain procedures for building/maintaining server and workstation hardware

  • Manage Backup/Recovery plans

  • Verifying existing mechanisms

  • Ensuring healthy backups

  • Drilling on Disaster recovery procedures

  • Cyber Security Elements

  • User Access

  • Manage/document group accounts required for user access

  • Verify user access (remote and local) is accurate on a regular basis.

  • Ensure systems are compliant

  • Identify / Manage system PM tasks for the Foxboro platform.

Required Qualifications:

  • 2 or more years of experience using Siemens PCS7 System Administration with an expert knowledge it.

  • A minimum requirement for this U.S. based position is the ability to work legally in the United States. No visa sponsorship/support is available for this position, including for any type of U.S. permanent residency (green card) process.

Preferred Qualifications:

  • Have an understanding of Foxboro systems.

  • Ability to coordinate with support resources within Siemens and Focboro organization to escalate needs and track resolution of issues.

  • Able work independently as system custodian.

  • Able to coordinate globally with a network of system administrators and other sites to align approaches and address concern of the business.


  • High School diploma or equivalent is required.

Skills, Knowledge, and Abilities:

  • Be proficient in computers to perform job tasks.

  • Have strong Interpersonal, Facilitative, and Organizational skills.

  • Effectively interacts with multiple functions and diverse individuals to achieve goals.

  • Demonstrates excellent decision making skills and the ability to prioritize appropriately.

  • Effectively manages multiple competing priorities.

  • Has strong troubleshooting skills.

  • Has strong written and verbal communication skills.

  • Able to communicate with a very diverse population which is spread across the site.

  • Strong reading comprehension and listening skills.

  • Strong multi-tasking, problem solving and time management skills.

  • Demonstrate leadership skills - inspire others and lead them through influence.

  • Able to work with independently with minimal supervision with in an empowered team environment.

  • Strong work ethic.

  • Safety focused.

**The Dow Chemical Company does not offer relocation assistance for this position. This includes reimbursement for travel expenses incurred to and from test sessions/interviews. If you apply for a position that is not within the area in which you reside, you will be responsible for all costs that you incur. **

Dow Offers:

  • A robust total rewards program, including: competitive base pay, variable pay that rewards individual, team, and Company performance, and comprehensive benefits

  • On-going learning opportunities within a diverse, inclusive and rewarding work environment

  • Career experiences that can span different Dow businesses and functions with opportunities for personal and professional growth

  • The chance to work within a global company and interact with colleagues from around the world

  • Opportunities that spark your imagination and ignite your passion to help others

About Dow

Dow (NYSE: DOW) combines global breadth, asset integration and scale, focused innovation and leading business positions to achieve profitable growth. The Company's ambition is to become the most innovative, customer centric, inclusive and sustainable materials science company, with a purpose to deliver a sustainable future for the world through our materials science expertise and collaboration with our partners. Dow's portfolio of plastics, industrial intermediates, coatings and silicones businesses delivers a broad range of differentiated science-based products and solutions for its customers in high-growth market segments, such as packaging, infrastructure, mobility and consumer care. Dow operates 106 manufacturing sites in 31 countries and employs approximately 35,700 people. Dow delivered sales of approximately $39 billion in 2020. References to Dow or the Company mean Dow Inc. and its subsidiaries. For more information, please visit or follow @DowNewsroom on Twitter.

As part of our dedication to the diversity of our workforce, Dow is committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at or you may call us at 1-800-523-3945.