Plans and leads the activities of the direct customer order scheduling team. Establishes performance standards and monitors performance of assigned employees.
*This position offers a SIGN ON BONUS for new Ricoh employees.
JOB DUTIES AND RESPONSIBILITIES
Responsible for planning and managing the scheduling and dispatch functions and ensures work is completed to satisfy customers and meet department goals.
Effectively recruits, interviews and selects staff.
Ensures scheduling personnel are properly trained in all tasks and duties.
Provides mentoring and assistance to schedulers on a broad range of operational and systems problems.
Steps in to handle escalated issue resolution and to provide VIP customer service.
Develops and supports cost control, productivity and quality standards for assigned functional area. Looks for opportunities to streamline processes and improve team efficiency
Ensures all OSHA and company safety and security standards and guidelines are adhered to.
Approves employee timesheets and reviews/approved time off requests to ensure proper task coverage.
Completes employee performance reviews and initiates corrective or disciplinary action as required.
Identifies and supports the development of employee skills for advancement opportunities
Communicates with and supports internal and external customers and 3PL partners.
Ensures that all paperwork is controlled and properly processed/communicated internally and externally.
Runs reports and acts on the data included in them to maintain customer satisfaction.
Serves as backup for Schedulers and Senior Schedulers as absences and volume increases require it.
Provides support to the Implementation Manager on large deals.
Performs other duties as assigned..
QUALIFICATIONS (Education, Experience, and Certifications)
High school diploma or equivalent education. 2 or 4 year degree preferred.
Minimum 5 years of Ricoh scheduling experience, or equivalent.
Has extensive knowledge of the Ricoh scheduling process, including Descartes and Oracle.
Proficiency in Microsoft Word, Excel, Powerpoint.
At Ricoh, we embrace and respect the collective and unique talents, experiences, and perspectives of all people. Together, we inspire remarkable innovation. That is how we live the Ricoh Way. And with our commitment to ethics, you can be sure that we are doing it with transparency, integrity, and corporate social responsibility.
Ricoh is an EEO/Affirmative Action Employer -- Minorities/Women/Protected Veterans/Disabled.
Become a valued member of our team. Click APPLY now or join our Talent Community for updates on future job postings.