Command Center Lead at BioReference Laboratories

Posted in Other 16 days ago.

Location: Elmwood Park, New Jersey

Job Description:

Job Title: Command Center Team Lead

Duties and Responsibilities:
* Track specimens to ensure all samples have been received in the lab and report out within turnaround time (TAT).
* Ensure that all Tracking is up to date to ensure client communication
* Understand the importance and urgency of providing elite clientele with results in contracted and requested time frams
* Professionally communicate with the client via Teams/ WhatsApp application
* Report laboratory results using established protocols.
* Serve as a resource to customers regarding test requirements, specimen submission and other laboratory policies and procedures
* Identify, research and resolve customer issues utilizing appropriate staff and resources to ensure customer satisfaction
* Notify management for sample locators and client alerts/issues
* Other duties as required to ensure customer satisfaction
* Understand the importance of Quality Service ("Deliver the best Customer Service in the Industry")
* Identify opportunities for process improvement and communicate these to lead/manager
* 1-2 years of relevant customer service experience
* Excellent communication skills. Ability to effectively and positively interact and communicate with inter/intra departmental personnel
* Must be able to multi-task, prioritize and manage time efficiently.
* Speak and write English clearly and effectively
* Able to type at least 30 WPM
* Computer literate, working knowledge of Microsoft applications (Word, Excel, Outlook)
* Ability to handle stressful situations
* Strong problem solving skills
* Team player
* Embrace and utilize the Customer Service Excellence tools and techniques
* Professional at all times
* Ability to accept and embrace change
* Ability to operate basic office equipment BioReference Laboratories is an Equal Opportunity Employer