The Digital Services Specialist-Offsite primary focus is the marketing and sales of Ricoh's Off-Site services to new and existing clients within a defined sales territory/list of accounts that include Corporate Legal Departments, Law Firms, K-12 and State and Local Government. Services include: digital solutions, document conversion, forensics, and electronic data discovery (eDiscovery) solutions. The Digital Services Specialist-Offsite is responsible for a minimum annual quota dependent upon territory assignment. As a Digital Services Specialist-Offsite you will serve as the first point of contact for all customer requirements and will be responsible for maximizing revenue growth.
JOB DUTIES AND RESPONSIBILITIES
Responsible for maximizing revenue growth in assigned account list including meeting or exceeding quota levels based on standards/guidelines and plan expectations
Serving as a first point of contact for all customer requirements
Regular activities include prospecting via social selling tools, phone, e-mail or other medium; face-to-face sales calls utilizing the Ricoh sales process; research; follow-up letters/e-mails; interaction with clients and potential clients at Ricoh sponsored, client-sponsored or industry-sponsored events and preparing for and delivering presentations to current and prospective client groups.
Achieving and maintaining a comprehensive understanding of the full line of Ricoh's Off Site solutions and those offered by other Ricoh business units
Entering client data into a CRM system and leveraging the system to generate additional contacts and sales
Conducting industry research and law firms/clients within defined account list
Assessing jobs at client sites and providing accurate price quotations
Working in collaboration with Operations, Sales Support and other Sales Entities within Ricoh to ensure total client satisfaction
Responsible for the generation and delivery of accurate invoices
Responsible for the accurate completion of paperwork including client job tickets, referrals to/from other locations, activity logs and other paperwork as required by management
Participation in and completion of all applicable training -- including ongoing skill and knowledge development beyond initial sales training
Performs other duties as assigned.
QUALIFICATIONS (Education, Experience, and Certifications)
Requires four-year college degree or equivalent experience.
Requires previous outside business-to-business sales experience. Experience with services vs. products preferred.
A base knowledge of the Electronic Discovery Reference Model (EDRM) and the ability to consult clients on fundamental methods of data collection, reduction and search methodologies is preferred
Must successfully complete all required Ricoh training.
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