Dispatcher at Ricoh USA

Posted in Other 8 days ago.

Location: Rialto, California





Job Description:

POSITION PROFILE

  • Coordinates the product movement from the CC to customers along with the return of used equipment.
  • Routes the trucks efficiently to balance workload and shipping costs while keeping Sales informed and transmitting the proper shipping paperwork to the Oracle Repository
  • Supports various business channels
  • Provides back up support for Sr. Dispatcher when applicable

Update delivery system 40%
Oracle updates and e-mail notifications 10%
Create routes and trip sheets 15%
Internal/External Customer Service 35%

*This position offers a SIGN ON BONUS for new Ricoh employees.

JOB DUTIES AND RESPONSIBILITIES

  • Prints out bills of lading.
  • Updates delivery system with shipping data. May pre-call customers
  • Emails delivery notifications to Order Processing.
  • Runs and closes out open order reports.
  • Makes request for certificate of insurance.
  • Creates routes and trip sheets for the Delivery Drivers
  • Successfully navigates through Oracle and updates Oracle CC/DFF notes
  • Ship confirms orders in Oracle on the day of delivery
  • Emails the marketplaces with the following day's delivery schedule.
  • Responsible for truck ETA's
  • Places service calls as required
  • Provides time frame authorizations
  • Limited scope of authority when dealing with 3rd party carriers to set up end of miles stops
  • Identifies customer's needs and determines appropriate action; refers calls to appropriate party
  • Performs other duties as assigned.

QUALIFICATIONS (Education, Experience, and Certifications)

Typically requires:

  • High school diploma or equivalent education
  • Basic PC and 10 key skills required.
  • Minimum of 1 year customer service experience

At Ricoh, we embrace and respect the collective and unique talents, experiences, and perspectives of all people. Together, we inspire remarkable innovation. That is how we live the Ricoh Way. And with our commitment to ethics, you can be sure that we are doing it with transparency, integrity, and corporate social responsibility.

Ricoh is an EEO/Affirmative Action Employer -- M/F/Disability/Veteran Click Here to view RicohUSA Benefits