Zimmer Biomet Dental is a global leader in implant and restorative dentistry solutions with more than 60 years of industry experience. We are proud to be part of one of the largest musculoskeletal companies in the world. Our mission is to alleviate pain and improve the quality of life for people around the world. Every 10 seconds, 24 hours a day, and 7 days a week patients around the world receive a Zimmer Biomet product, resulting in helping millions of people each year. #ZBDental
The Customer Service Technical Representative provides sales and technical assistance for all products sold by the company. The Representative is communicating with customers primarily by phone, fax, email and internet in an immediate, friendly, professional and efficient manner.
Principal Duties and Responsibilities
Deliver excellent customer support and assistance to customers in compliance with Biomet3i's policies and procedures.
Effectively respond to a variety of technical questions relating to our dental products, applications, and competitor information.
Maintain current technical/product information as well as professional skills by attending department sponsored training and education.
Provide accurate and consistent information to customers with regard to dental technical/product and sales issues
Communicate with internal departments including: sales, marketing, manufacturing, inventory, accounting and shipping personnel as needed for the purpose of providing excellent service to our customers.
Assist clients with case planning and ordering by effectively utilizing detailed knowledge of our products and procedures.
Provide feedback to management regarding customer concerns etc. to help improve sales and service.
Provide strong attention to detail, team collaboration, attendance and punctuality.
Maintains confidentiality when working with secure data such as credit card transactions and patient information.
Performs related duties as required
Expected Areas of Competence
Must have strong knowledge of dental terminology and procedures
Strong customer service skills, Ability to communicate internally as well as externally with Dentists and staff
Ability to work in a call center environment
Must have demonstrated organization and follow up skills
Knowledge of Microsoft Office, Outlook, Word, and Excel required. Knowledge of Oracle order processing systems preferred.
Ability to read manuals in English and research information using on line tools
Write routine reports and correspondence.
Ability to communicate clearly on the phone and before groups of customers or employees of the organization
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Bilingual Spanish/English a plus
NOTE: As part of the application the Culture Index Survey is to be completed. This is a survey, not a test, and it is used to identify a candidates strengths and abilities.
The survey will take approximately 10 to 15 uninterrupted minutes to complete.
To access the survey, please copy and paste the link below into your browser:
A minimum of a High School Diploma or equivalent is required
A one year certificate from a vocational/Dental program (i.e. Dental Assisting Certificate or Dental Lab Certificate) is required
A minimum of 1 year of related work experience is required or an equivalent combination of education and experience
Less than 5%
At Zimmer Biomet, we believe in The Power of Us, which means that we are stronger together. We are committed to creating an environment where every team member feels included, respected, empowered, and celebrated.