At Ricoh, we embrace and respect the collective and unique talents, experiences, and perspectives of all people. Together, we inspire remarkable innovation. That's how we live the Ricoh Way. And with our commitment to ethics, you can be sure that we're doing it with transparency, integrity and corporate social responsibility.
We are currently looking for a Company Install Driver with enthusiasm, tenacity, and appetite for innovation to join our New Berlin, WI team! The Driver will be responsible for an efficient and quality pick-up, relocation, and delivery of office equipment, in a safe manner. This role may require Installation and networking of gear during overall delivery to customer, and training will be provided to the new team member on these processes. The quality and professionalism in which driver conducts themselves can have a direct impact on future customer purchase decisions, so quality customer service is a priority. The Driver will also provide basic training to the customers on the device(s) being delivered. This position requires all federal DOT and all Delivery Safety Standards requirements be met.
JOB DUTIES AND RESPONSIBILITIES
Ensures equipment is safely delivered to the correct location.
Maintains log books in accordance with DOT regulations (Electronic or manual)
Responsible for pre and post trip reviews and ensures that his/her vehicle van/truck is safe and clean to operate and is compliant with all DOT and state laws
Performing pick-up of product at same time as delivery, thus minimizing costs
Performs basic connected installations, such as the ability to setting up IP addresses, downloading print drivers, remove hard drivers when required, back-up and upload customer's existing address book, and provide basic customer training on printing standalone and network devices
Participation in Safety Programs.
Pre-calling customers when applicable.
Achieves expected productivity levels associated with assigned workload and level of experience
Demonstrates good technical skills
Demonstrates excellent customer relation skills.
Identifies customer's needs and determines appropriate action; refers calls to appropriate party.
Provides constructive feedback to service and process team regarding networking and installation initiatives
Provides basic customer training on printing standalone and network devices.
Completes technical training on new equipment as required
Maintain professional appearance in driver uniform
Contacts the Dispatch and/or service department if technician is needed.
Ensures equipment is configured to the Bill of Lading, traveler or other documentation provided.
Ensures equipment is properly loaded and secured in the boxed van/truck.
Use of phone to capture electronic customer signature upon completion of scheduled transactions.
Ensures all paperwork is signed and properly processed, as required.
Loading/ Off-loading trucks may apply.
Helps train new Delivery Drivers on new products - proper loading, where applicable.
Follows all accident/incident reporting guidelines and procedures
Conducts cycle counts and inventory reconciliation when required.
Reconcile inventory at the end of the day based on route completion and report discrepancies.
Meets appropriate productivity/quality standards relative to assigned job responsibility as outlined by manager.
Responsible for an inventory value of up to $1,000,000.
Overnight stays may be required.
Operation and use of warehouse equipment, i.e., forklift, stair climber, pallet jack, is required.
Performs other duties as assigned.
QUALIFICATIONS (Education, Experience, and Certifications)
Safe driving record and History
On line technical training focused on networking and installation
On the Job training with field technicians at customer location and or at Transfer Center
Eligibility to drive a commercial vehicle according to FMCSR regulations.
Must maintain valid driver's license in accordance with company policy.
Minimum two years of medium-duty truck driving experience is required.
Pass a road Test
Valid and current medical card is required
Be at least 20 years of age, properly licensed in his or her current state of residence.
High school diploma or equivalent education is required.
Valid commercial driver's license is required if applicable per state
Ability to read maps and electronic GPS
Overnight stays may be required based on DOT regulations or Peak Periods.
You are our differentiator. You are the face of Ricoh. In order for you to deliver exceptional customer experiences, you need an exceptional employee experience. Our people are at the center of what is possible.
Expand your horizons. Just because you start your Ricoh career doing one job, it doesn't mean you'll be limited to that position. With a range of available roles and training opportunities, we provide many ways to transform both yourself and the company.
Make an impact. We are at a time in our history where your energy, creativity, and thoughtfulness will create a more successful and sustainable future for our company, our communities, and society.
Ricoh offers a full portfolio of benefit and employee programs such as:
Medical Coverage - Vision Coverage
Short/Long Term Disability
Term Life and AD-D Insurance
Spouse and Dependent Life Insurance
Flexible Spending Account
EAP and Work Life Benefits
Time off Benefits including: Vacation, Sick, and Holiday
Tuition Reimbursement......and many more
Ricoh is an EEO/Affirmative Action Employer -- Minorities/Women/Protected Veterans/Disabled.