Works with inventory control and other CC functional areas to ensure timely and accurate delivery of specified equipment to customers. Coordinates installs with sales or account managers. Uses database and spreadsheet tools to analyze data and process workflows.
*This position offers a SIGN ON BONUS for new Ricoh employees.
JOB DUTIES AND RESPONSIBILITIES
Pre-calls customers to set up Deliveries, pick-ups and relocations
Prints and scrubs the Ad Hoc Report
Updates the delivery system with scheduled date and notes
Emails delivery notifications to Order Processing.
Updates Oracle DFF notes, CC notes or the Zoom Screen
Creates Manual orders in the delivery system when needed. .
Responsible for scheduling orders in staging to ensure the CC hits cycle time requirements.
Performs other duties as assigned.
QUALIFICATIONS (Education, Experience, and Certifications)
High school diploma or equivalent education is required.
One year of customer service experience is required.
Must have adequate reading, math skill, and ability to write legibly Strong Customer Presentation and Communication Skills
Must have adequate reading, math skill, and ability to write legibly
Database and spreadsheet skills are required.
Proficiency in MS Office is required.
At Ricoh, we embrace and respect the collective and unique talents, experiences, and perspectives of all people. Together, we inspire remarkable innovation. That is how we live the Ricoh Way. And with our commitment to ethics, you can be sure that we are doing it with transparency, integrity, and corporate social responsibility.
Ricoh is an EEO/Affirmative Action Employer -- Minorities/Women/Protected Veterans/Disabled.