Posted in Other 30+ days ago.
Location: Wayne, Pennsylvania
Cloud Services Solutions Expert (Radnor, PA or Houston, PA)
Air Liquide World leader in gases, technologies and services for Industry and Health, Air Liquide is present in 80 countries with approximately 67,000 employees and serves more than 3,7 million customers and patients. In May 2016, Air Liquide closed the acquisition of Airgas, the US leading single-source supplier of gases, welding and safety products.
The Global Infrastructure & Operation Department (GIO) was created to enable high speed execution of the Group's IT transformation projects and to run global services. GIO is part of the Air Liquide IT legal entity. It delivers infrastructure services to our BIS (Business Information System) customers world wide.
Summary:
Within the Service Management team, the Solutions Expert, manages and administers field servers, datacenter systems, infrastructure and system management solutions. As such, the Solutions Expert is responsible for having an advanced understanding of operating systems, server hardware, storage technologies, networking, virtualization, backups and cloud industry technology and tools as well as enterprise standards and methodologies.
While it has a primary focus on BigFix technology used by Airgas Cluster, the Solutions Expert administers and delivers solution architectures based on standards that meet the strategic needs of the business in 11 countries within the Americas. This involves working effectively with the Cloud Engineering team, its architects & solution experts, cloud service providers, third-party consultants and those in the other Air Liquide Hubs (Europe, Middle East/Africa, & Asia). The role will work as part of the Service Management team, conducting daily systems administration work, supporting the environments and works as part of a team of administrators including vendor and third party resources.
The Solutions Expert is also in charge of developing, extending & maintaining scripts, security configurations, and automation tools to ensure rapid deployment of services in accordance with business needs and company standards. This role also engages in efforts to support, resolve & document issues that arise in the environment, which may include reviewing designs & recommending improvements to the architecture.
The geographical focus of this role is the Americas Hub however with the ability to foster collaboration with Global Cloud Services teams across the Air Liquide Hub's in order to promote convergence and improvement of standards, processes and best practices.
Responsibilities:
Deploy services and solutions infrastructure in AWS using infrastructure as code with a strong emphasis on standardization and reusability
Understand and document the technical requirements for new services or service enhancements. Contribute to set-up a Global Product Management organization, with primarily Product around Landing Zone
Advise on technology decisions & provide service implementation estimates
Participate in the evaluation of new products and technologies
Contribute to the performance and availability of the platforms through database administration and maintenance and evolution
Conduct daily technical administrative work to ensure the availability, stability and security of infrastructure solutions
Supports the patching and upgrades of systems and operating systems in the environment
Lead the Troubleshoot of IT systems and coordinate problem resolution between teams.
Contribute to set-up of a Site Reliability Engineer organization focusing on enhanced L3 services
implementation of integration chains
participation in the architectural designs of platforms, as well as into the go-to production
contribution to the definition of the service in coordination with the others team members
participation in the development of services, and exercise a level 3 role concerning the resolution of incidents / problems
Participate in weekend and after-hours maintenance, project work, and troubleshooting as required
Adhere to Air Liquide ITIL change management process
More specifically related to BigFix, specific patching solution of Airgas Cluster, the Solutions Expert Cloud Operations leads and execute the following activities :
Gather Microsoft and other Software updates for inclusion into the Monthly Software Baseline Updates
Execute the test Baselines on Local test computers as well as Pilot Group Test
Review of Tests and take corrective action for any software product that may be causing issues within the Baseline deployment
Pronounce full Production Deployment upon acceptance and Approval by Workstation CAB Meeting
Chair Weekly Workstation Changes Advisory board Meeting, ensuring perfect preparation and execution of patching campaigns and changes, in adherence with the GIO change management process.
Research Software installation/uninstallation information, including but not limited to
Research software for unique installation and uninstall routines
Research in creating Report analysis's
Research Updates to current Fixlets for new Fixlet Creation or Updates
Fixlet Action Creation, including but not limited to
Write actions necessary within Big Fix for Software installation
Write Relevance Statements to identify specific characteristics for gathering of computers needing the software installation/Update
Modify as needed Fixlet Relevance or Action Routines for Unique instances, Update or Recreate Fixlets as newer version of Software become available
Fixlet Action Testing including but not limited to
Test Fixlet on local Testing computers for accuracy and functionality
Modify Fixlet Action or Relevance as identified for functionality
Fixlet Deployments, including but not limited to
Deploy Fixlets and Baselines on a Daily Basis for new Deployment Initiatives
Identify issues with deployments and take corrective actions
Organizational Assistance and Support, including but not limited to
Provide End user assistance for software deployment issues
Create Deployment Timelines for multi-package deployments
Experience and Education:
Bachelor's degree in Computer Science, Management Information Systems or other relevant area (or equivalent experience)
3 to 5 years of experience in IT infrastructure in large multinational companies
In depth knowledge of Big Fix solutions with 2 to 5 years of experience
Working experience with at least 5 of the following: Windows Server (2003, 2008, 2012, 2016, and above), VMware, Microsoft Active Directory, DNS, VPNs, VEEAM backup & replication, Firewalls, Routers
Knowledge of general AWS cloud services tools including EC2, VPC, S3, and S3
Knowledge of AWS Landing zone, AWS multi-account strategy ; AWS Well-architected framework
Strong appetite for the latest cloud technologies, trends, standards, products, & applicability
Knowledge and experience with IP networks, servers, SANs and other infrastructure
Ability to troubleshoot and support technical issues both remotely and on-site using standard tools and techniques
Ability to read and understand schematic diagrams, technical manuals and documentation such that supported equipment and software can be maintained with minimal training
Strong interpersonal & communication skills
AWS and/or Azure certifications desired
Knowledge in AS400 environments a plus
Experience in database administration is a Plus
Experience with ITSM tool with a preference for Service Now
Fluency in English mandatory in a multicultural environment. French or Spanish is a Plus
Critical Competencies:
Strong appetite for the latest cloud technologies, trends, standards, products, & applicability
Able to think creatively & exploit opportunities
A demonstrated ability in successful problem-solving and management of multiple tasks/priorities. Ability to effectively manage a crisis situation (technical problem)
Autonomy and organization in order to better manage its perimeter
Proven interpersonal, analytical, presentation, and organizational skills
Effective communication skills
Ability to evolve easily, foster collaboration and consistency within teams across multiple organizations and countries (including major outsourcers)
Responsiveness and availability to ensure good service to users
Listening and dialogue to understand needs and problems encountered by users
Qualitative and quantitative analytical skills with ability to collect and correlate information and data.
Highly efficient written skills (documenting standards, process and procedure guides, runbooks
We offera full benefits package that includes:Medical, Dental, Vision, Life, AD&D, Short Term and Long Term Disability Insurance, Vacation, Sick, Paid Holidays, 401(k) Retirement Plan with company match and Tuition Assistance.
What's Next:
If you are excited about thriving in a collaborative and challenging work environment, then please apply with your resume.For further information about Airgas, please visitwww.airgas.com
EOE AA M/F/Vet/Disability
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status, or disability
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