As an Operations Supervisor on this Express Scripts team you will be responsible for day-to-day operations of a team of fulfillment representatives, technicians, and pharmacy clerks who work together to ensure our patients receive timely and accurate medication shipments.
What you'll do:
Manage and improve productivity performance standards across team
Plan and direct work flow and project assignments
Develop, track and monitor employee's safety, compliance to quality, service and production standards
Assist Pharmacy senior leadership team in monitoring prescription turnaround time and costs to ensure compliance with cost to fill goals
Address staff concerns and day to day operational, system, customer service, quality, and professionalism issues
Responsible for team's adherence to employment policies and corporate values
Work hands on in production as needed
Recognizes, recommends, and implements operational process improvements
Assist Pharmacy senior leadership team in analyzing operations and overall efficiencies of the pharmacy
Serve as a point of escalation for issues requiring a higher degree of expertise or discretion to resolve
Participate in the hiring process and training
Represent pharmacy operations in cross-functional meetings and projects
What you'll need to be successful:
High school diploma or GED required, BA/BS degree preferred
3+ years relevant operations experience (i.e., pharmacy, warehouse, distribution, production, manufacturing, or engineering)
2+ year leadership experience or in depth exposure to coaching and leading a team preferred
Must be eligible to maintain a pharmacy technician license issued through the Missouri State Board of Pharmacy
Demonstrated leadership skills and the ability to effectively develop, train and coach less experienced team members
Knowledge of lean or process improvement methodologies
Excellent oral and written communication skills
Ability to adapt in a dynamic work environment, make independent decisions
Advanced problem solving skills and the ability to work collaboratively with other departments to resolve complex issues with innovative solutions
Willingness to work a flexible schedule for peak times
Ability to monitor daily operations of a unit and actively assist or provide direction to subordinates
Willingness to work on the production floor with your team as needed while maintaining supervisor duties
Ensures that projects are completed on schedule following established procedures
General PC knowledge including Microsoft Office, Internet, and email
Experience with a hand held tracking system and Oracle software preferred
About Cigna
Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you'll enjoy meaningful career experiences that enrich people's lives. What difference will you make?
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.
