Posted in Transportation 30+ days ago.
Location: Las Vegas, Nevada
Job Summary
The General Use Technician position handles incoming communications from internal Domestic and International UPS end-users to solve basic issues primarily dealing with ID access. All incoming calls are logged in the HDFS system (Helpdesk Field Service) for tracking and monitoring of case status and resolution. This is a 24x7 operation and the position requires the individual to be flexible to perform shift work on weekends and holidays.
This position is the first point of contact for the end-user. Individual must be able to multi-task in a fast paced, high pressure environment with customers of varying degrees of technical knowledge. Individuals will have common solutions available for most technical problems encountered. Individual is required to identify and define problems, collect data, establish facts, and draw valid conclusions. Candidate must be able to understand, and interpret technical concepts and apply logic and deductive reasoning. Performs basic troubleshooting and ID resets for various applications.
Job Duties
Handling first level support contacts from internal UPS end-users and vendors
Communicate resolution to software/hardware errors & malfunctions
Provide feedback on procedures
Troubleshoot/dispatch basic hardware issues
Probe, isolate, and troubleshoot supported application problems
Handle general ID resets, email issues, Internet Explorer issues
Preferred Competencies
Minimum Qualifications
Smith's Food and Drug
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Smith's Food and Drug
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Smith's Food and Drug
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