InstaMed, a J.P. Morgan company is a rapidly growing healthcare technology company that has established itself as a leader in the emerging market of healthcare payments. InstaMed's solutions are delivered via its proprietary cloud-based platform and network of healthcare providers and payers. We are seeking motivated candidates to join our dynamic and growing company.

InstaMed is looking for self-motivated, proactive, results-oriented candidate who wants to excel in an open, professional, and team-oriented environment. Individuals in this position will work cross-functionally in the support of driving customer satisfaction within our Payer market space. This individual will drive provider and member adoption campaigns and communications with Payer clients. They will be responsible for reporting, analytics, and managing marketing campaigns. We are searching for a candidate that is curious and passionate, with a strong ability to understand people and organizations and identify mutually beneficial solutions to the problems they face in the rapidly evolving healthcare payments industry.

Essential Functions:

• Support growth of the InstaMed Network via the development and execution of provider adoption campaigns

• Build and nurture strategic relationships with operational and executive staff within payer organizations

• Collaborate with Marketing, Provider Outreach, Business Development, and Customer Service in support of clients

• Deliver end-user training, and product demonstrations, that drive solution adoption and satisfaction

• Participate in regular meetings with payers, both on-site and remote, to ensure exceptional customer retention and overall satisfaction with InstaMed's solutions

• Work with Project Management to define customer KPI's and report relevant information to the Payer teams/clients with regular cadence.

• Track metrics through entire life of solution for multiple product lines with weekly and monthly delivery

• Respond to service escalations in a timely manner and ensure escalations are brought to full resolution

• Any other duties applicable to the position

Qualifications:

• Excellent people skills and ability to build meaningful relationships with customers

• Ability to quickly learn and understand InstaMed's solution suite

• Healthcare and Payments industry experience preferred, specifically in the Payer Market and Provider Relations departments

• Project Management experience a plus

• Strong analytic and problem-solving skills

• Minimum 3 years of professional experience working with technology solutions in a customer-facing position

• Bachelor's Degree or higher

• Strong analytical strategic thinking and communication skills

• Self-starter, effective at prioritizing tasks, managing time, expectations, organizing people and getting things done

• Proficiency in all aspects of Microsoft OfficeJPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans