The Customer Development Representative - DTP, provides inside sales of Inogen products to oxygen patients through
outgoing and incoming phone and email contact.
Generates new business from incoming multi-media lead sources. This position fields technical product questions and
assures that customer's needs are expeditiously addressed. This position operates in collaboration with other Customer
Development Representatives to achieve corporate sales objectives. The Customer Development Representative - DTP, works to increase marketplace adoption of Inogen products, while exceeding customer expectations and providing a consistently high level of service.
This job is located in Plano, Texas - Relocation Assistance provided
Responsibilities (Specific tasks, duties, essential functions of the job)
Receive, track and telemarket patient leads
generated by television, print and internet channels.
Make outgoing sales calls. Transition leads through first point of
contact to ultimate sale of Inogen products. Create strategic call plans to support sales
activities.
Answer incoming customer calls, emails and
requests for information.
Collaborate with Inogen personnel to transition
secondary leads to DME provider partners
Meet or exceed call volume quotas and sales
targets
Promote Inogen within the clinical and patient
communities
Perform CRM data population of customer contacts,
leads, tasks and call information
Track performance metrics and generate sales
reports, as requested
Enter sales orders, process credit card payments
and facilitate execution of leasing docs and pricing approvals as needed
Log and document customer suggestions for
product improvements. Record resolutions
in CRM and build out knowledge base for
future reference
Contribute to continuous improvement of service
to customers
Assist in execution of customer and/or product
surveys to improve service and products delivered to market
Maintain regular and punctual attendance.
Comply with all company policies and procedures.
Assist with any other duties as assigned.
Knowledge, Skills, and Abilities
Must have strong work ethic.
Excellent oral and written communication skills required.
Attention to detail is required.
Solutions-oriented problem solver.
Impeccable phone etiquette
Must have proven track record of successful team participation as well as ability to work independently and self-start
Must self-motivate and deliver results with limited oversight
Must be motivated to achieve results based upon earnings opportunity
Qualifications (Experience and Education)
Associate degree in Business, English, Communications, or related field of study, preferred.
1-3 years sales/customer service experience, required.
Intermediate knowledge/proficiency in Microsoft Office, required.
A combination of training, education and experience that is equivalent to the qualifications listed above and that provides the required knowledge, skills, and abilities.
