The Application Analyst is responsible for supporting, maintaining, implementing application changes, workflow enhancements and small projects in our enterprise applications as well as assuring the applications availability, reliability, and performance according to business and client needs.
Responsibilities
Follow and execute Standard Operational Procedures to maintain Enterprise Applications and ensure their correct functioning and performance to meet SLAs commitments
Identify recurring support activities and proactively plan solutions to prevent issues requiring support.
Ability to read, create and execute SQL scripts and ad hoc reporting to satisfy client’s needs.
Promptly support end users with simple to moderate troubleshooting issues and problems impacting Application’s performance
Continually seek opportunities to increase customer satisfaction and deepen client relationships
Stay up to date regarding applications’ market and offerings by competitors
Become efficient in navigating through the servers and applications to find and resolve issues.
UnitedLex is committed to preserving the confidentiality, integrity and availability of all the physical and electronic information assets throughout the organization. Consistent with the UnitedLex ISMS policy and the ISO 27001 standard, every employee is responsible for complying with UnitedLex information security policies and reporting all security concerns, weaknesses and breaches.
Qualifications
2+ years of experience supporting applications based on the Microsoft SQL Server
Competent in SQL
Litigation Support experience is preferred, especially in working with document review applications like Relativity, iPRO, LAW, Reveal and Nuix
• Bachelor's degree in Information Systems, Business, or commensurate experience
Ability to work with multi-cultural, global, and multi-time zone teams
Multi-task with superior decision-making, analytical and problem-solving skills
Ability to identify and implement opportunities for processes improvement
Excellent verbal and written communication skills
Available for after-hours and weekend on-call work as necessary to support applications
Demonstrate excellent customer service skills
Perform in a highly functional, demanding, and ever-changing environment
Excellent problem-solving skills with the ability to identify root cause and implement controlled changes
Excellent time management skills with the ability to manage conflicting priorities
Ability to evaluate and discern issues and make the proper judgement call to escalate for resolution
High sense of urgency and commitment to exceeding customer expectations
Self-starter with excellent problem solving; follow up
