KinderCare Education operates more than 1,380 early learning centers, and more than 560 Champions sites, supported by a corporate team of nearly 600 headquarters employees in Portland, Oregon. In 2019, KinderCare Education earned their third Gallup Great Workplace Award - one of only 39 companies worldwide to win this award.
In neighborhoods with our KinderCare Learning Centers that offer early childhood education and child care for children six weeks to 12 years old
At work through KinderCare Education at Work™, family benefits for employers including on-site and near-site early learning centers and back-up care for last-minute child care
In local schools with our Champions before and after-school programs.
Job Summary: The team lead position is an important role within the Champions Billing Team, and is responsible for supporting all our Champions specialists, families and/or Center with questions, escalations regarding tuition and discounts, coordinating activities per site with subsidized programs and ensuring best practices and compliance with federal, state and local agencies are applied. The team lead works alongside both the Champions Billing Supervisor and specialists to promote a positive team environment. The team lead role is a great first step into leadership.
Job Responsibilities/Essential Functions:
Build effective relationships with internal and external partners, including field operations, Customer Care and state agencies
Act as a role model and motivate and engage the Champion Billing team
As Subject Matter Expert, provide support to the team members and answer functional questions, helping team member with their developement.
Complete all Subsidy and private pay processes and maintain records for assigned sites in accordance with state agency, company and department guidelines.
Support department needs and team members that need help with their assigned sites in completing subsidy and private pay processes
Prepare, review and distribute performance metric reports to the team and leadership
Resolve and/or escalate issues as appropriate.
Align to company tuition strategy both in subsidy and private pay, goals and objectives and act as a change agent within the team.
Advocate for Champions families and children and influences positive change to the subsidy environment. Participates in agency meetings, advisory boards and pilots.
Provide input and assist Center management with business decisions related to managing tuition and subsidy programs and discount strategy changes.
Facilitate trainings to field operations, peers and agencies on subsidy and private pay processes
Participate in continuous improvement initiatives for the department.
Qualifications:
Experience with processing, tracking, and maintaining accurate data, in fields like accounting, tuition tracking, audit
Subsidy subject knowledge
Proficient computer skills covering financial systems and Microsoft Suite.
Demonstrated customer service and professionalism skills
Demonstrated conflict resolution and collaboration skills
Excellent professional verbal and written communication
Experience is leading a team, formally or informally.
Effective personal organizational skills, including ability to meet deadlines and work prioritization
Learning agility
Problem solving skills using an analytical lens.
Ability to navigate a fast pace, high volume environment.
Work Conditions:
Must be able to work overtime hours as necessary
Must be able to withstand long periods of sitting and frequent use of computer and telephone
KinderCare Education employs more than 32,000 team members across 1,700 locations nationwide. Our devoted family of education providers leads the nation in accreditation and includes KinderCare Learning Centers, KinderCare Education at Work, Champions Before- and After-School Programs, Cambridge Schools ™ , Knowledge Beginnings and The Grove School.
KinderCare Education is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, military or veteran status, gender identity or expression, or any other basis protected by local, state, or federal law.
