The Compliance Coordinator position is part of the Quality and Compliance team responsible for providing value added service to our customers in addition to support local terminal operation through training and auditing to include but not limited to knowledge, technical support, and quality of service in a timely manner.
Core Duties & Responsibilities:
Maintain established company quality standards
Ensure compliance with our clients' standard operations processes are being followed
Review standard processes, procedures, and systems to ensure continuous improvement
Observe, monitor, and analyze each location operations personnel by position; communicate any concerns to management to improve operations
Conduct follow-up visits to each location to evaluate and measure results of training to ensure assigned processes and procedures are being followed consistently
Monitor and learn methods to educate, enhance performance, and recognize performance in our operations
Conduct daily audits of processes and procedures and report as necessary
Monitor facility and equipment maintenance
Monitor metrics/KPI's and distribute to field
Identify opportunities to increase productivity, ensure safety, maintain compliance, and manage inventory to mitigate claims exposure
Assist with new location roll outs and integrations
Work effectively as a team member with other members of management and human resources
Report daily to field location when not traveling
Ability to travel over 50% of the time
Other duties and tasks as assigned
Requirements:
High school diploma or GED required, college degree in business or equivalent work experience preferred
Ability to carry out assigned task to their completion and meet deadlines
Prior logistics, inventory, and/or operations experience preferred, 3PL home delivery experience a plus
Strong working knowledge of Microsoft office products; Excel, Word and PowerPoint
Excellent verbal, written, communication skills required
Must be a self-starter, and must be able to multi-task in a fast-paced work environment with minimal direct supervision
Working knowledge of company policies, practices, and customer related matters as well home appliance knowledge is helpful
Extensive travel to locations and start-ups required
Skills:
Ideal candidate will possess a "can do" attitude with a "will do" work ethic
Must have the ability to work in a fast paced environment
General computer skills - Microsoft Office, Outlook, AS400