MTM and MTM Transit are healthcare and transportation management companies whose mission is to collaborate with clients in developing innovative solutions for accessing healthcare, increasing independence, and connecting community resources in the most cost-effective manner. As the nation's most trusted partners in removing community barriers, we prioritize the wellbeing of the communities we serve through philanthropy. Nationwide, our diverse employee base is always willing to give back and contribute. As a Woman-Owned Business Enterprise (WBE) certified by the Women's Business Enterprise National Council, we are committed to maintaining and empowering a diverse workforce.
Simply put, we are passionate about what we do and it shows. MTM has been recognized with numerous awards and accolades, including Mogul's Top 100 Innovators in Diversity & Inclusion (2017). The St. Louis Business Journal Healthiest Employers (2020), Best Places to Work (2019), Fastest-Growing Private Companies (2017), Top Family Owned Business (2016) and Top Five Largest Women-Owned Business (2020)
The Assistant General Manager works in collaboration with operations, corporate support departments, and transportation providers to ensure the most appropriate and cost-effective delivery of transportation services. Will act as an internal liaison in conjunction with the General Manager between departments and Clients to ensure that the location is fully compliant with all contractual requirements.
This position is located in Bridgeport, CT and is contingent upon contract award.
What will your job look like?
Provide daily guidance and coaching for direct reports; monitor performance
Provide contract oversight and facilitation of Client needs with anticipation of growth
Ensure most appropriate and cost effective transportation services are provided
Continually analyze program needs and productivity and propose potential adjustments to staffing and resources to ensure cost effectiveness
Address any questions / concerns regarding site transit program
Maintain general knowledge of contract and awareness of changes
Identifying potential risk and develop resolution processes
Act as a liaison between MTM Transit and the Client to address any concerns or issues that may arise and do so in a timely manner
Assist with the oversight of vehicle maintenance program
Assist and monitor employee training and development
Assist with the continuing development of a relationship with the Client to ensure exceptional customer service needs and problem resolution processes are in place
Thorough understanding of MTM Transit policies and employee handbook guidelines
Provide education and information to the Client regarding MTM Transit procedures, services available and changes within the Para-Transit industry
Maintain a “Safety First” attitude with the Client and personnel
Maintain knowledge of local climate needs and issues pertaining to the passenger transportation industry
Thorough understanding of ridership policies to ensure smooth transportation services
Assist with oversight and maintaining all employee and vehicle files in accordance with FTA and DOT guidelines
Assist with the oversight and maintain thorough knowledge of MTM Transit departments and compliance programs within each
Perform additional duties as assigned or required
All you need is:
High school diploma or G.E.D. equivalent
Bachelor’s Degree (or equivalent combination of education and experience) in a related field
At least 4 years’ experience managing in the Para-Transit industry
At least 3 years’ experience supervising and monitoring the delivery of contractual services
Thorough knowledge of ADA, DOT, FTA regulations
Even better if you have:
Experience managing a union environment
Prior contract and or project management experience
Excellent interpersonal skills and ability to work with both internal and external stakeholders
Maintain in-depth knowledge of MTM Transit operations, company policies and guidelines
Extensive knowledge of Trapeze transit routing system
Extensive analytical and proven data collection methods
Exceptional interpretation and problem solving skills
Ability to administer difficult conversation and facilitate coaching sessions
Ability to schedule, organize and prioritize multiple tasks
Extensive knowledge of budget and cost analysis
Ability to evaluate and resolve problems/issues in a constructive manner
Moderate to advanced computer skills
Ability to maintain high level of confidentiality
Extensive knowledge of how to establish key processes and procedures
MTM Transit Incentives:
Health and Life Insurance Plans
Dental and Vision Plans
401(k) with a company match
Paid Time Off and Holiday Pay
Maternity/Paternity Leave
Short term and Long term disability
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Leadership Mentoring Opportunities
Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact People & Culture at (636) 561-5686 or talent@mtm-inc.net
