PRIMARY PURPOSE:

As a Donor Outreach Coordinator II (DOC II), you will have the opportunity to be the front-line hero to patients by scheduling present and past donors to make their next vital contribution to the community. In addition, this role will be a support to the Leadership and Training Department. Under direct supervision, this position is responsible for achieving goals for recruiting current, lapsed and potential donors, and scheduling them to donate at an in-center location or area blood drive.

DUTIES AND RESPONSIBILITIES:

• Performs all assigned duties in compliance with internal SOPs and external regulations. Brings compliance issues to the attention of management.


• Enhancing the donor experience by providing excellent customer service while inspiring donors to realize their life-transforming potential.


• Maintains good attendance and punctuality per the Vitalant attendance policy.


• Performs all duties required as outlined in the Donor Outreach Coordinator I’s job description.


• May be assigned to specialized calling projects to enhance the productivity of a particular area. (Platelet, plasma, conversion, reminder calling, etc.)


• Using (awe) mazing multi-tasking skills while supporting numerous blood centers within Vitalant, a DOC II will use their innovative messaging to recruit and sustain our donors though advanced center/product knowledge.


• Serves as an ambassador for the production floor, exhibiting a positive floor presence while cultivating a culture that encourages mentorship, team work, leadership, and innovation.


• A resource for the Leadership, Administration, and Inbound teams to utilize as a backup in the need of support. A donor Outreach Coordinator II may also be crossed trained to handle donor eligibility questions, front desk, reporting duties, etc.


• Assists the Training Department’s onboarding of new hires and refresher training of current staff for the Donor Outreach Coordinator I role. They will be able to offer insight by providing feedback, guidance, resources, positive reinforcements, and mentorship, etc.


• Maintains consistent achievement of assigned department metrics.


• Performs all other duties, at the discretion of management, as assigned.

REQUIREMENTS:

Knowledge/Education

Licenses/ Certifications

None.

Experience

• Two years customer service experience preferred.


• Minimum six months experience as a Donor Outreach Coordinator I preferred.


• Proficient computer skills required.

Skills/Abilities

• Must possess the skills and abilities to successfully perform all assigned duties and responsibilities.


• Must be able to maintain confidentiality.


• Ability to work autonomously and productively to meet and exceed goals while multi-tasking, focusing on details and adapting to a changing environment.


• Ability to work in a repetitive role that majority of time is spent on the phone.


• Must possess a positive attitude that encourages teamwork.


• Must be able to assist and provide guidance to Donor Outreach Coordinator I and new hires.


• Any added experiences that are required from the assigned department.

Vitalant offers the following benefits:

Health insurance                                                       Accident insurance

Health savings account                                            Critical illness insurance

Dental insurance                                                       Hospital indemnity insurance

Vision insurance                                                        Business travel accident insurance

Flexible spending accounts                                      Paid time off

Basic life and AD&D insurance                                Commuter benefits

Supplemental life and AD&D insurance                401(k) retirement savings plan

Short-term disability insurance                               Employee assistance program

Long-term disability insurance                                Education assistance program 

Care@Work program