Senior Network Service Engineer

Equinix is the world’s digital infrastructure company, operating 200+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

We are a fast-growing global company with 70+ consecutive quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of nearly 10,000 companies, including 1,800+ networks and 2,900+ cloud and IT service providers in over 26 countries spanning five continents.  

A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success. 

Job Summary

Responsible for: network design and planning, capacity management, vendor evaluation, activation and deactivation of customer services, troubleshooting and fault resolution of reported and detected faults, performing effective maintenance to the equipment to prevent faults from occurring, procurement and installation of equipment for expansion and new services. Supports enterprise wide and local area network components, including network security components and vendor communications. Implements, troubleshoots, analyzes and maintains networks across the enterprise.

Responsibilities

Deployment

• Live deployment of new multi-vendor solutions




• Creates and modifies the documented guidelines, cheat sheets used by the Ops team, etc.




• Builds the process workflow for others to follow




• Engages in validation of new solutions with GNA




• Conducts NOC and NSE training and performs RMA actions




• Engages in port and device and customer migrations




• Performs network tools deployments




• Deploys new features and new architecture deployments




• Manages network software and process automation and generates business system requirements




• Performs automation of key NSE and NOC functions (e.g. NSE Scripts to manage the routers for install operation)

Product Development Lifecycle Engagements

• Requirement Phase: Provides feedback to the product and development communities based on customer input and deployment experiences




• Development Phase: Engages in reviews of functional specifications and solution discussions




• Test Phase: Participates in POC validation, network device testing, customer API testing, and SIT and UAT new feature testing




• Provides feedback through test plan reviews




• Enables comprehensive testing and deployment ready validations




• Identifies key customer issues




• Deployment Phase: Delivers on the plans for data and customer migrations




• Performs the cutover and post migrations




• Provides MOP and post deployment feedback to the cross-functional teams on an ongoing engagement model




• Sustaining phase: Trains and transitions from deployment teams during deployment activities Manages the deployments with a goal to deliver the highest levels of customer satisfaction on Equinix products

Service Delivery

• Performs Network Service Delivery functions, namely: fulfillment for quote to cash transactional tickets for all network and datacenter products (Interconnections, DCIM etc.)




• Ensures successful fulfillment of the Software triggered provisioning (e.g. VC's and RI's)




• Engages closely with EPS team to ensure smooth handovers between SVC to order fulfillment to pro-services, following the agreed upon cross-functional workflow (e.g. for ECX)




• Reviews the metrics, improves the efficiency of the fulfillment (per customer and per transaction), and presents the data to cross-functional teams to improve the effectiveness and quality of our products

Innovations

• Participates in events like Sparkathon to trigger innovation in 3 P's (Products, Process and People)




• Participates in creating the exercises that feed into Periodic Global Simian Army drills for the Ops team




• Participates in Simian Army based Tech drills focused on driving service excellence targeting a (break, learn, fix, resume) exercises on lab setups




• Engages in creating automations to perform these drills (Chaos monkey equivalent)




• Enablement and creation of new features (both internal and with vendors) and system enhancements, to improve customer experience radically




• Influences product roadmap




• Provides alternate solutions to customers




• Contributes, participates, and provides TOI by attending industry forums and events

Qualifications

• 7+ years experience




• Bachelor's Degree

Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.