The Learning Experience Designer, Learning Experience, will support the execution of learning experience project plans to develop in-house language teaching and learning content for online, blended, or asynchronous delivery, with a unique focus on all things related to assessment. He or she will also be responsible for curating 3rd party content to maintain a robust product portfolio. He or she will be a crucial part of the internal LX team in the creation and curation of highest-quality, innovative instructional content for consumption in all Berlitz markets worldwide. They will join a global-minded, diverse team to handle a variety of pedagogical and editorial tasks and be responsible for the satisfaction and success of our internal and external customers.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Focusing on student assessment within a wide variety of current and new assessment solutions throughout our foreign language product portfolio (200+ titles)
Assessing and recommending Third Party Content Providers and language solutions to stakeholders to maintain consistency of the Berlitz brand
Gathering customer feedback, market research, and analysis from stakeholders to make recommendations on new courses or language solutions
Consolidating formal and informal student assessments and additional data points into actionable product improvement recommendations
Conceptualizing and developing the scope, sequence, and guidelines for new projects
Training and guiding external resources and communicating effectively to ensure deliverables meet pedagogical and editorial standards
Reviewing content design elements including text, artwork, images, illustrations, audio, and video and ensuring the highest global quality standards are executed
Adapting communication styles and workflows as needed to suit a wide variety of target audiences, proficiency levels, and instructional objectives
Applying expertise in the Berlitz Method, CEFR scale, ELL/SLA pedagogy throughout the content catalog, both in the creation of new courses and improvements on existing courses
Supporting teamwide Learning Experience initiatives by applying existing workflows and processes and by taking an active role in improving them
Identifying and resolving pedagogical or editorial issues to support customers post-product release
Supporting development of online learning materials and content by editing, lead editing, copyediting, and/or rewriting content in Berlitz authoring tools for a variety of large and small projects
Applying in-house editorial guidelines and stylesheets, taking an active role in keeping them up to date and relevant
QUALIFICATIONS AND EXPERIENCE:
Native-like fluency in English required
Good fluency required in either Spanish or French-more languages a plus
Bachelor's degree, preferably in English, foreign languages, teaching, assessment, or related
Experience and/or coursework with a focus on student assessment required (with a focus on oral assessments preferred)
OR Experience and/or coursework with a focus on content curation required (with a focus on SLA/foreign language learning)
3-5 years' professional experience in e-Learning minimum (5 years' experience in ESL editing also accepted)
1-2 years' experience managing editorial freelancers and vendors
Experience using data analysis to drive decision-making
Master's degree in a relevant field a plus
Experience working within remote and intercultural teams a plus
Experience working on audio and video production projects a plus
Sound knowledge of Chicago Manual of Style-17th edition a plus
Experience developing content for a global audience a plus
COMPETENCIES:
Excellent written and verbal communication and interpersonal skills (for diverse, remote, global environments)
Sound knowledge of different instructional methods and learning preferences-live and also blended, online asynchronous/self-study
Familiar with modern e-learning instructional design (e.g., microlearning, gamification, storytelling, social engagement, etc.)
Excellent eye for minute details and consistency
High level of organizational skills, and ability to juggle multiple tasks and meet deadlines in a fast-paced and agile work environment
Excellent sense of priorities and solution-oriented attitude
Open to giving and receiving constructive feedback
Ability to work independently as well as being part of a diverse and global team
Personal and professional experience overseas a plus
High proficiency with standard software such as Microsoft Office and Google Docs/Microsoft OneDrive
Experience with Content Management Systems (Articulate, Captivate, Storyline, etc. a plus)
Experience with Learning Management Systems (Totara, Moodle, etc.) a plus
Knowledge of basic HTML & Markdown formatting a strong plus
Knowledge of audio and video editing tools a strong plus
Comfortable using new technologies, interest in innovation
WORKING RELATIONSHIPS:
Report to Manager of Learning Experience
Ensure constant collaboration with Product Management team
Collaborate directly with Project Management team
Direct interaction with all members of Learning Products team
Communication with, training, and instruction of partners, vendors, and freelancers
TRAVEL REQUIREMENTS: Little to no travel is required for this position. Occasional training or staff meeting will take place at Princeton Headquarters, not to exceed 5% of the time.
ESSENTIAL PHYSICAL FUNCTIONS: While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand, walk, use hands to finger, handle or feel, reach with hands and arms and exerting up to 10 pounds of force occasionally to lift, carry, push, pull or otherwise move objects.
WORK ENVIRONMENT: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, servers, video calls on multiple platforms, and headsets.
Please note, the above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They are not intended to be an exhaustive list of all duties and responsibilities and requirements. Other duties maybe assigned at Supervisor discretion.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
