• Meet Stride


• Success Stories


• Responsibility and Inclusion

Over 20 years ago, Stride was founded to provide personalized learning — powered by technology. We reached students where they were in their own journeys. We knocked down their barriers to great education. And we gave every learner equal opportunity to succeed — however they defined success. Stride innovated the learning experience with online and blended learning that prepared them for their lives ahead.

Stride is a community of passionate leaders.  Whether teachers, engineers, curriculum writers, or financial managers — whatever your expertise or role, we all work to empower futures through learning. And changing the trajectory of learning itself is one of our greatest missions.  Join us in developing more effective ways to learn and helping learners build the skills and confidence they need to make their way forward in life.

The Support Services Technician fields incoming support requests via web, email to ticket, phone and chat for all non-instruction related Stride platform support requests.

ESSENTIAL FUNCTIONS:   Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

• Login Issues


• Unlock Accounts


• General navigation


• General System Troubleshooting


• Manage Students/Editing Student Accounts


• Enrollment Actions/Managing Enrollments


• Assist with exam passwords


• Reset quizzes or exams


• Assist with product Inquiries/Self –Pay & Institutional Inquiries


• Assist with Self-Pay Enrollments and Refunds


• Partner general support

Supervisory Responsibilities: This position has no formal supervisory responsibilities.

MINIMUM REQUIRED QUALIFICATIONS:   

• High School Diploma or General Educational Development (GED) certificate


• 0 years of experience required

Certificates and Licenses: None required.

OTHER REQUIRED QUALIFICATIONS: 

• Microsoft Office (Outlook, Word, Excel, PowerPoint); Web proficiency


• Excellent communication and interpersonal skills


• Ability to communicate consistently and comfortably with clients over web, email, phone and chat


• Ability to work in a high-volume work environment


• Ability to assimilate business policies and processes into practice


• Strong customer service focus


• Ability to work independently as well as in a team environment


• Ability to prioritize tasks effectively


• High degree of accuracy and attention to detail


• Strong ability and initiative to solve problems


• Ability to clear required background check

DESIRED QUALIFICATIONS:  

• Customer service experience

 WORK ENVIRONMENT:  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• This is a home based position.  This position is open to residents of, and may be performed remotely from Washington, D.C., and from any state except Colorado. 

The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.  All employment is “at-will” as governed by the law of the state where the employee works.  It is further understood that the “at-will” nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer. 

Stride, Inc. is a Federal Contractor, an Equal Opportunity/Affirmative Action Employer and a Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected Veteran status age,, or genetics, or any other characteristic protected by law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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