Responsible for the smooth daily operation of the clinic. Manages, maintains, and coordinates the clinic staff and the clinic facility. Provides clinical oversight and training of staff under direct supervision of Clinical Coordinator. Maintains clinic census base. Responsible for providing regular orientation and training of clinicians and staff and completes clinical chart review and critique of client charts.
PRIMARY JOB RESPONSIBILITES
Maintains and coordinates the operation of the clinic and general oversight of staff on a daily basis and is responsible for daily needs and smooth running of assigned facility.
Hires, trains and guides the patient services team and supervisors therein
Reviews and approves staff attendance and timecards
Determines staffing standards for clinics based on patient care needs, workflow and other clinical needs
Works with Quality and Compliance to ensure compliance with state and federal requirements for clinic staff
Provides performance management to staff and continues to optimize staff roles and responsibilities to meet performance goals
Identify potential problem areas, develop a system for objectively monitoring performance and creatively seek solutions to foster quality improvement initiatives
Identifies and solves patient concerns and de-escalates if emergencies arise
Ensures appropriate coordination of care for patients and helps in managing patient flow at the site
Develops policies and procedures for division functions
Establishes KPI’s regarding customer service standards and models expected behaviors that demonstrate service excellence with a focus on patient care
Assist in development of business plans for new programs and other strategic initiatives within the clinics
Participate in management meetings and strategic planning
Create and foster a teamwork environment by demonstrating open communication between all departments (Clinical, Engagement Center, Quality and Billing)
Completes Community relations requirements for location, including meeting Community relations goals and set time frames for contacts.
Manages outside agency inspections and assists in plan of corrections or audits (CARF, OBHL, RHBA, state, DEA, fire, and alarm). Main point of contact for all audits from oversight agencies.
Provides new employee orientation and training. Ensures employees complete new employee and annual training requirements.
Risk Management review and tracking- Works alongside assigned Clinical Coordinator to assist with clinic staff and client issues, grievances, appeals and complaints from clients and oversight agencies of assigned clinics
Assists with growth of clinic and works to identify growth strategy with Regional Operations Director.
Addresses facility or program related issues immediately and devises plans to address and solve issues. Initiates, starts, follows through and completes any concerns that are identified and plan of action for follow through is monitored for completion by Clinic Manager.
Manages the purchases and assets within the clinics to manage controllable expenses
Composes reports and submits them to stakeholders for review of clinic efficiency
Supports Change Management
Other duties as assigned
The job holder must demonstrate current competencies for job position.
QUALIFICATIONS
Education, Certification and Experience Requirements
High School diploma required; college coursework or a bachelor’s degree preferred.
Requires three to five years’ experience in health services and two years’ experience in behavioral health preferred.
Bilingual in Spanish a plus.
Prior supervisory experience required.
Exceptional communication and time management skills. Ability to anticipate and react calmly to emergency situations.
Proficient in an electronic medical record required, along with Microsoft Office Suite programs.
Demonstrated ability to provide leadership and work independently.
Tools and Equipment Requirements
The ability to use a phone, computer, printer, and copier is required.
Frequent use of Microsoft office products, including but not limited to Outlook, Word, Excel, and PowerPoint.
The ability to use the internet and various web browser software is required.
Physical Working Conditions and Office Setting Description
Requires sitting and standing associated with a normal office environment.
Manual dexterity using a calculator and computer keyboard.
Requires prolonged sitting, standing, frequent bending, stooping, or stretching.
Some lifting may be required.
Frequent and prolonged typing and frequent and prolonged operation of computer, keyboard, and telephones required.
Requires occasional use of fax machines, telephones, copiers, and other office equipment.
Employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and or move up to 50 pounds.
Other Conditions
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
