Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications. We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation.
Primary Function
Speak with people across the country who have expressed an interest in a mortgage, help them select the right products, and close sales.
Principal Duties
Provides superior customer service skills by responding to company-provided leads in a timely manner from: internet, direct mail campaigns, radio ads, referrals or other special marketing campaigns
Originates first home mortgages and refinance loans
Takes mortgage loan applications by phone and prepares effective loan proposals
Engages with consumers, determines their needs and offers the appropriate products
Meets individual monthly sales goals
Obtains all necessary information to close the loan in a timely manner, including but not limited credit reports, income verification, appraisals, lien searches, etc.
Stays informed of developing trends in the mortgage industry
Provides superior customer service
Maintains compliance with company Code of Conduct
Other duties as directed
Education and Experience Requirements
Some level of purchase or refinance (non-relationship) experience preferred.
Excellent phone skills.
Superb time management skills.
Strong sense of urgency and initiative to get things done.
Exceptional written and verbal communication skills.
Attention to detail, the ability to multitask, and follow up are critical.
NMLS SAFE ACT/UST Compliant, licensed preferred but not necessary.
Ability to adhere to the department's schedule and attendance policy.
Must work mandatory overtime during peak/critical times of the year.
Must have experience utilizing persuasive, selling communication skills
Must maintain mortgage licenses by completing mandatory annual continuing education
Knowledge, Skill and Ability Requirements
Demonstrated ability to connect quickly with people in an outgoing, friendly manner
Must possess the ability to work efficiently and accurately
Must have a solid understanding of appraisals, title reports and product guidelines
Proven success in a fast-paced environment
Must be detail-oriented and demonstrate careful decision-making skills
Needs to work independently with minimal supervision
Basic computer skills
Must pass a background check for state licensing
While this description is intended to be an accurate reflection of the position's requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties as necessary.
Company Perks : • 15 Paid Time Off (PTO) days and 18 after 1st anniversary! • 8 Paid Holidays • Casual Workplace • Employee Engagement Activities
Company Benefits : • Medical (including Health Savings Account & Flexible Savings Account) • Dental - RX - Vision - Life, Disability Insurance - 401(k) Plan with company match! - Employee Assistance Plan • Pet Insurance!
Equal Employment Opportunity We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.