Food and Beverage Supervisor at Hornblower Cruises and Events, LLC

Posted in Restaurant - Food Service 25 days ago.

Type: Part-Time
Location: Boston, Massachusetts

Job Description:

City Experiences is seeking a Food and Beverage Supervisor for our Boston Harbor City Cruises operation.

About Us:

City Experiences’ passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you’re an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.

About the Opportunity:

Supervisors will work closely with the Director of Food and Beverage to ensure that all standards are met within the entire Food and Beverage program. This includes operation of The Landing at Long Wharf and all aspects involving bar and concessions onboard our sightseeing and excursion vessels. 

About You:

This person will be adaptable, dynamic, and embody City Experiences’ RESPECT Service System.

Essential Duties & Responsibilities:

  • Supervise Food and Beverage operations. 

  • Training all Food and Beverage staff.  

  • Ensure that the company’s service standards and F&B revenues are met. 

  • Onsite customer service representative. 

  • Front of the house responsibilities including oversight of the day to day operations, working as a host, maintaining crowd control and orderly operation of The Landing at Long Wharf. 

  • Communicate areas that need attention to staff and follows up to ensure understanding. 

  • Work with outside vendors to ensure facility is maintained and meets company standards (equipment repairs, landscaping, general cleanliness).

  • Perform accurate cash-out procedure at shift end. 

  • Assist with scheduling crewmembers work periods to achieve maximum payroll efficiency. 

  • Oversight of closing procedures, including cleanup, breakdown, restocking, locking facility. 

  • Additional job duties as assigned.

Requirements & Qualifications:

  • Must be able to work under pressure, agility in multitasking, and ability to make decisions. 

  • Available to work evening hours, including weekends and holidays. 

  • Must maintain high standard of service. 

  • Exceptional guest service skills.  

  • Must be able to effectively understand and convey verbal information to coworkers.  

  • Ability to lift and carry food service trays and equipment weighing 35 pounds. 

  • Ability to stand, walk, and be active for long periods of time during entire shift. 

  • Experience in restaurant or customer service industry preferred. 

  • High school diploma required. 

  • Bachelor's degree preferred. 

  • “TIPS” certification and ServSafe required.  

The RESPECT Service System embodies City Experiences’ mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

City Experiences is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military statue, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additional, City Experiences participates in the E-Verify program in certain locations.

Pursuant to applicable State and local laws, including but not limited to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.


  • Restaurant or customer service


  • High School or better
  • Bachelors or better

See job description