At Motorola Solutions, we create technologies our customers refer to as their lifeline. Our technology platforms in communications, software, video and services help our customers work safely and more efficiently. Whether it's helping firefighters see through smoke, enabling police officers to see around street corners, or reliably keeping the lights on in homes and businesses around the world, our work supports those who put their lives on the line to keep us safe. Bring your passion, potential and talents to Motorola Solutions, and help us usher in a new era in public safety and security.
Department Overview
As a Customer Success Analyst, you will be responsible for the post-sale customer journey. The core mission is to proactively guide customers from onboarding through implementation into deep product adoption, ultimately yielding higher retention and increased account expansion opportunities. You are responsible for account health, customer satisfaction, and product value realization. You serve as the strategic partner for the customer, helping to drive value from current services and as needed, advising on additional or alternate services that align with the customer's objectives. You are the orchestrator of proactive customer success plans that seek to always make the post-sale client experience even better.
Job Description
Lead the technical customer on-boarding process from kickoff through on-going operations
Drive the recurring customer operations reviews advising on key trends, alerts, anomalies and new product features
Establish and expand trusted relationships with key customer contacts
Serve as the customer champion to resolve outstanding technical issues and tickets
Educate and advise the customer on the current security threat landscape
Provide customer feedback and insight to help guide product development activities
Drive an incredible customer experience that results in customer renewal
Drive account growth through the strategic advisement of new products and services
Hands-on experience with networking and operating systems
Excellent communication skills both verbal and written
Strong interpersonal skills and the ability to establish close relationships
Ability to manage multiple projects simultaneously
Team player that is able to cultivate strong partnerships with Sales, Product Management, Engineering and Operations
Ability to analyze issues in real time (think on your feet)
Basic Requirements
2+ years' experience with SIEM, antivirus, endpoint detection and response, IDS, IPS and other security technologies
Travel Requirements
None
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
Yes
EEO Statement
Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.
