Job Description:

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Company Overview

At Motorola Solutions, we create technologies our customers refer to as their lifeline. Our technology platforms in communications, software, video and services help our customers work safely and more efficiently. Whether it's helping firefighters see through smoke, enabling police officers to see around street corners, or reliably keeping the lights on in homes and businesses around the world, our work supports those who put their lives on the line to keep us safe. Bring your passion, potential and talents to Motorola Solutions, and help us usher in a new era in public safety and security.

Department Overview

The Motorola Solutions Worldwide Education Organization is responsible for creating innovative training strategies, as well as the design, development, and delivery of technical and end user training content across the company's solutions/product portfolio. Our training services address the educational needs of our Motorola Solutions customers, partners and employees, enabling each group to be more efficient, effective, as well as ensure established business and operational outcomes are met.

Job Description

This position is qualified for remote work but will have time spent in the Columbia, SC area.

This dynamic role will be responsible for delivering North America (NA) technical training classes for customers, partners, and employees. The person filling this role will primarily provide detailed technical, administration, and end user instruction on the AVTEC portfolio of IP Based Dispatch Consoles. They will also provide training recommendations with the Training Consultants during customer planning meetings.

The successful candidate filling this role will closely work with NA Training Consultants, Account Managers, Customer Service Managers, and Project Managers as well as other teams to provide comprehensive training delivery to ensure the highest level of knowledge transfer to the students. The driving goal of a Technical Trainer is to ensure training delivery is provided to the customer so that they are equipped to use, operate and maintain their Motorola Solutions products and solutions in the most effective and efficient way, driving customer satisfaction and strong customer relationships.

Key responsibilities include: training delivery, development, administration, planning, and execution of training events, including testing and maintaining a lab environment

This position requires someone who is independent, demonstrates strong technical and instructional skills, is detail-oriented, is adept at multitasking, and willing to travel to customer locations. This position will work both independently and in team environments. The position requires someone who can prioritize the work to ensure accurate and timely execution of deliverables. A thirst for knowledge is essential.

Requirements:

• Working knowledge of networking, PCs, and Operating Systems


• Willing to travel approximately 50%


• Self motivated in both team and solo environments


• Excellent written and oral communication skills


• Committed to accuracy and high standards


• Adept at building strong relationships internally and externally


• Ability to scope effort and coordinate work to meet internal, external, and project timelines.


• Customer Service focused


• Strong knowledge of Systems Integration


• Ability to act independently to uncover and resolve problems


• Understanding of the how elements form a solution


• Research and operate cross-functionally to learn new ideas for innovation


• Keep current with developments in the field of technology & training and consider/recommend their application to key initiatives


• Consult with management and peers

Qualifications:

• Associates degree in Adult Education Networking, or similar


• 5+ years of practical technical experience


• 3+ years of technical training experience


• Working knowledge of voice communications systems, with a focus on VoIP Dispatch Console, LMR and PBX technology


• Training Certification or Training Development Experience


• System Management experience in IP Based Dispatch Consoles


• Working knowledge of Visio, MS Office, and Google Suit

Basic Requirements

High School diploma

Travel Requirements

Over 75%

Relocation Provided

Domestic

Position Type

Experienced

Referral Payment Plan

Yes

EEO Statement

Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.

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