Education/Training: A high school diploma or equivalent.
Skill(s): Moderate reading, writing, and grammar skills; proficient analytical and mathematics skills; proficient communicative and interpersonal relations skills; proficient PC skills, including knowledge of Microsoft Word and Excel; proficient eye-hand coordination; ability to operate various office machines; ability to lift up to fifty (50) lbs. of coin; visual and auditory skills.
Experience: Minimum of six (6) months experience as a Teller I is required. In addition to the experience requirement, promotion from a Teller I to a Teller II is contingent upon the incumbent’s ability to effectively perform multiple tasks, duties, and jobs.
General Responsibilities
Responsible for accurately and efficiently processing a variety of customer transactions; keeps precise records of money and negotiable instruments involved in various transactions; develops and expands new and existing customer relationships by referring bank products and services; provides assistance and responds to customer questions and concerns; coordinating work within the branch, as well as with other departments; reporting pertinent information to the immediate supervisor; responding to inquiries or requests for information; providing guidance and on-the-job training to Teller I(s); assisting the department with administrative tasks to support branch operations.
Essential Duties
Performs a variety of duties to support the accurate and efficient processing of customer transactions of which the following are illustrative:
Provides excellent customer services, which includes the prompt acknowledgment of customers and maintaining a friendly and courteous disposition; ensures that customers are satisfied with all transaction requests.
Receives checking and savings deposits; verify cash and endorsements; receive proper identification for cash back and issue receipts of deposit; examine checks deposited and determine proper funds availability based on regulation requirements and complete hold notices; identify counterfeit currency.
Process savings withdrawals; cash checks; verify endorsement, receive proper identification, and ensure validity.
Answer basic customer inquiries regarding interest rates, service charges and account histories while complying with disclosure requirements, regulations, and consumer privacy policies.
Accept loan and other payments; verify payment amounts and issue receipts.
Count and roll loose coins.
Issue Cashiers Checks, Money Orders, Certified Checks; redeem U.S. Savings Bonds; process cash advances.
Buy and sell currency from the vault as needed, ensuring that teller drawer cash limits are not exceeded.
Ensure teller station is properly supplied.
Close accounts when requested.
Follow procedures for removing accounts for dormancy.
Processes night deposits and mail deposits.
Prepares daily settlement and proof of cash transactions, balances cash drawer daily, including periodic batching of cashed checks.
Prepares reports relating to the function, e.g., currency transaction, BSA reports, etc.
Initiates discussion to determine relationship needs; explains the features and benefits of various types of products and services to discover referral opportunities.
Expands customer relationships by suggesting additional products and services based on customer’s needs; refers customers to appropriate team member when necessary.
Promotes and utilizes CRM for ongoing sales and service maintenance and lead opportunities.
Maintains a thorough knowledge of the features and benefits of all retail banking products and services.
Responds to questions from customers regarding retail bank products and services; receives and resolves routine customer issues; researches customer inquirie
Provides assistance as needed to Lead Teller and Customer Service Representative.
Participates in and promotes a teamwork atmosphere in the branch.
Provides guidance and on-the-job training to Teller I(s).
Assists the department with administrative tasks to support branch operations.
Cross trained as a vault custodian.
Performs other duties as assigned.
Performs various duties to support the Bank Secrecy Act as follows:
Monitors suspicious activity and reports such activity to the BSA Officer via the Notice of Suspicious Activity form.
Completes CTRs for cash transactions as appropriate.
Identifies customer by observance of acceptable ID.
Completes all CIP required documentation.
Checks OFAC on new customers and non-customers cashing checks.
Coordinates specific work tasks with other personnel within the branch as well as with other branches to ensure the smooth and efficient flow of information.
Abides by the current laws and organizational policies and procedures designed and implemented to promote an environment which is free of harassment and other forms of illegal discriminatory behavior in the workplace.
Cooperates with, participates in, and supports the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the Bank's compliance with all regulatory requirements, e.g. Community Reinvestment Act (CRA), Bank Secrecy Act (BSA), Equal Credit Opportunity Act, etc.
Reports pertinent information to the immediate supervisor as requested, or according to an established schedule; compiles information as necessary or as directed and provides data to appropriate Bank personnel.
Responds to inquiries relating to his/her area, or to requests from customers, other Bank personnel, etc., within given time frames and within established policy.
Ancillary Duties
May provide safe deposit box services to customers.
May be cross trained to open new accounts or other deposit products.
May provide support for new account opening, loans, etc.
May balance and/or service ATM machines.
May verify and wrap coin for vault cash control purposes.
Performs tasks which are supportive in nature to the essential functions of the job, but which may be altered or re-designed depending upon individual circumstances.
