ATG believes in advancing inclusion, acceptance, and understanding amongst our team by employing individuals who bring unique perspectives and diversity of experiences to the company. We encourage all interested individuals, including people of all races and national origin, people of all ages, people of all religions, people with or without disabilities, and/or people with any gender identity and sexual orientation, to apply
Position Overview:
The Head of the Q2C OCM practice will design and establish the Change Management organization for ATG, partner with the ATG leadership team to embed OCM capabilities within the organization, and work directly with clients and in cross-organizational initiatives to establish and expand OCM as a new capability, practice, and thought leadership domain.
Role Responsibilities:
Design, build and lead the Q2C OCM organization for ATG
Create a talent acquisition pipeline to support the business need for OCM resources and scale to meet demand
Lead the approach and development of sustainable communication, training and change management activities
Collaborate with ATG leaders to develop the change competency across the overall organization
Coach executive leaders, both internally and on the client side, on effective change leadership practices
Quickly build an understanding of the client's business, situation, and desired outcome(s)
Develop and execute comprehensive change management strategies across multiple projects for clients and sell OCM advisory, OCM workstream and OCM Implementations services on major transformation accounts
Utilize Head of OCM on key accounts with utilization target of 33%
Advisory Projects
SME on Transformation Accounts
OCM Strategist with scaled support from Cognizant and ATG resources to act as Lead
Contribute to ATG methodology, practice innovation, and offerings development overall
Contribute to market thought leadership content creation and review
Contribute to training and developing consultants within the practice and across the overall organization
Contribute to local and regional culture and community engagement initiatives
Contribute to IP creation
Thought leader and change agent for internal ATG and Cognizant Salesforce Practice organizational evolution
Assist in potential Merger and Acquisitions due diligence and acquisition preparation
Key Experience:
Establishing, creating, and scaling OCM teams, capabilities and operating models to support complex technology and business transformation initiatives
Deploying an OCM capability from start to finish: Design, implementation, SIT, UAT, Deployment
Partnering with various levels of leadership, across business and technical teams, to design and implement change management strategies to increase adoption of technical solutions for business needs
Being the primary organizational or client advisor
Leading end-to-end review of Q2C landscape through people, processes and technology to formulate vision, achieve executive alignment and define short- and long-term objectives prioritized by business value
Establishing strategic plan and business case justification
Demonstrating success and experience in the following areas: Proven experience working on multiple Quote to Cash (Q2C) platforms involving Commerce, CPQ, CLM, CRM, Billing, or ERP enterprise transformations (including e-Business, SaaS applications, or cloud-based transformations/integrations) highly desired
Preferred Knowledge and Skills:
Bachelor’s degree, MBA, or advanced degree in Org Development, Leadership, Communications or other related field preferred
10+ years leading teams, with experience leading OCM teams across multiple complex projects
Prosci certification or other Change Management certification strongly preferred
Curiosity for technology, what drives the business, and understanding how individual stakeholders approach their roles
Ability to anticipate obstacles, offer solutions, identify resources and influence others to move toward a common vision or goal
Willingness to commit the additional time and effort necessary during period of heavy workload in order to meet project milestones and delivery deadlines
Ability to work in a fast-paced, dynamic environment with cross-functional teams internally and at a client
Excellent communication skills with audiences of all levels
Firm, decisive, and willing to make unpopular decisions when necessary
Ability to skillfully navigate ambiguity and achieve superior results in a fast-paced and demanding environment
High emotional intelligence and empathy for how employees experience the change curve
Excellent problem solving, design thinking, and analytical skills
Relevant Technologies:
Transformations related to multiple Quote to Cash (Q2C) platforms including: Commerce, CPQ, CLM, CRM, Billing, or ERP enterprise transformations (including e-Business, SaaS applications, or cloud-based transformations/integrations) highly desired
Experience with Salesforce.com highly desired
Performance Targets:
Grow the team: Assess need, design the OCM organizational structure, create a talent acquisition roadmap, and train OCM consultants as needed by the business
Utilize: 33% utilization target with a market competitive executive bill rate
Pull Through: Direct responsibility for OCM performance and revenue targets
Travel:
Willingness and ability to travel up to 25% (subject to change at any time based off project demands)
‘Cognizant will not sponsor H-1B or other U.S. work authorization, or lawful permanent residence (otherwise known as a “Green Card”) for this role’