Job Description:

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!

Our people make all the difference in our success.

At WEX Inc. we see corporate payments differently. We are a leading and growing global provider of payment processing and information management solutions. We are passionate about providing payment solutions with unparalleled security and control for corporate purchasing and transaction monitoring needs. We hire people who share the same passion for continuous innovation and client service that is unparalleled in our industry. We are employee centric offering value-based incentives and generous compensation and benefits packages. If you are looking for a growing career - come be part of WEX today!

Job Summary:

WEX Inc. is seeking a motivated and results-driven Partner Success Champion to collaborate with WEX Corporate Payments Financial Institution (FI) customers with the goal to create mutual value, retain and grow significant profitable payments volume. The ideal candidate will function as a Relationship Manager and be accountable for delivering on strategic growth objectives, as well as staying abreast of day-to-day operations. This position will report to the Head of Partner Success in WEX Corporate Payments and be an individual contributor working in partnership with a cutting edge team.

This role can work Remote within the US.

Performance Objectives:

The ideal candidate will have the opportunity to:

• Serve as the functional lead for several WEX's FI partners. This requires complex team coordination, and an understanding of all facets of each partners' key stakeholders and business, including processes, technology, and customer relationships.




• Work closely with WEX Corporate Payments leadership, account management, managed services, operations, finance, legal, product management, and product solutions. In-person support of WEX's FI partners is critical, and as such, the Partner Success Champion should expect 30% of time spent on site with FI partners.




• Be measured based upon predefined accomplishment of milestones, projects, and financial metrics that relate to assigned FI partners within WEX's portfolio.




• As the client advocate and relationship owner, establish, develop, maintain and grow existing relationships.




• Form key trusted advisor roles with WEX Corporate Payments leadership, operations, product, technology, and finance.




• Act as an escalation point for significant issues as they arise, helping to drive timely resolution.




• Work closely with internal teams to assist in driving process improvement and resolution of operational issues.




• Lead Quarterly Business Reviews with WEX and FI partners' senior management.




• Work with leadership and delivery teams to maintain and drive execution of an active roadmap of new value creation concepts/functionality and their associated work plans for implementation.




• Mitigate risks and drive opportunities, with respect to relationships and profitability.




• Identify and eliminate barriers to the successful delivery of products, services and financial growth.




• Manage partner contract renewals and negotiation process to secure deal terms that will facilitate profitable growth from FI partners.




• Assist product solutions in the creation of business cases for product design opportunities in partnership with the WEX Corporate Payments Product team.




• As the contract and billing owner, understand and validate invoices and contract clauses, assist in pricing model development.




• Look for value-add opportunities to share additional WEX services; assist in the sales and implementation process for new FI partners.

What do you need to succeed in this role:

• Bachelor's degree




• 8+ years experience in relationship management, consultative sales, contract negotiations, operations, and/or solution architecture roles.




• Demonstrated financial acumen




• Excellence in personal effectiveness and credibility with management and partners




• Excellence in flexible problem solving, analysis, and issue resolution

Ideal Skills:

• Relationship management experience, preferably with large financial institutions




• Commercial card knowledge




• Consultative sales




• Contract negotiations




• Payments product and/or technology experience




• Project management experience

The base pay range represents the anticipated low and high end of the pay range for this position. Actual pay rates will vary and will be based on various factors, such as your qualifications, skills, competencies, and proficiency for the role. Base pay is one component of WEX's total compensation package. WEX's comprehensive and market competitive benefits are designed to support your personal and professional well-being. Benefits include health insurance, retirement plan, short-term incentives (role dependent), and more. For more information, check out the "About Us" section. Apply Now