Reporting to the Office Manager, the Customer Service Representative develops and maintains strong customer service skills with internal and external customer of High Tech Locksmiths. This individual must become proficient and gain the clients confidence in the areas of customer service, repossessions, and vehicle remarketing.
Responsibilities and Duties:
Maintain excellent customer service, strong telephone support and ability to answer or research the answer to client questions.
Rectifying issues as they arise, facilitating a solution, and following up to confirm resolution.
Reassign assignments if needed.
Gather and enter repossession consignments and/or processing of electronically received consignments.
Regular purging of aged inventory.
Monitor assignments on hold or closed by client’s request.
Liaison between client, debtor and agent.
Report repossessions to client per request.
Miscellaneous clerical duties to include filing, copying and administrative support.
Audit variety of forms, to include but not limited to invoices, condition reports, sales and expense documents, inventory reports, and sale information to clients.
Utilizing knowledge of multiple computer systems, such as the internal operating system, Email, and Microsoft, in the performance of daily duties.
Perform all other duties as assigned by management
Educational Requirements, Skills and Abilities
High School Diploma or equivalent is required. Previous customer service, repossession or remarketing experience is preferred.
Excellent organizational and both written and oral communication skills
Competent Microsoft Office skills (i.e. telephone, data entry and filing)
