Software Training Manager

ID

9825

At a glance

Ready to drive your career to new levels? This Software Training Manager with RMS might be just the opportunity for you. As a leading cloud based solution for over 30 years, and a team with a decade of experience, RMS provides fully cloud-based solutions to hospitality clients globally! Headquartered in San Diego, CA, this position can be located anywhere in the US!

Description: What you'll be doing

Another Source's client, RMS, is recruiting aSoftware Training Manager to join their team. RMS is headquartered inSanDiegoCA but has the flexibility to work remotely.Here's a little aboutRMSandthey are seeking to fill:

RMSis a global hospitality software company with North American headquarters in San Diego, CA. As a leading provider of reservation and property management systems for more than 30 years, and a decade of experience, RMS provides fully cloud-based solutions to clients.RMS has helped thousands of properties streamline operations to save time and money, increase bookings and revenue, and enhance the guest experience.Apart from working with world leading technology, you will find an Executive Management team committed to driving your career, competitive compensation, annual bonus potential,andexcellent benefits.

Here's the gist...

The Software Training Manager will be primarily responsible for the development, facilitation and supervision of training programs for clients and internal staff. This position will assess the training and development needs of the business, implement training and development plans, and facilitate a wide variety of training programs that enhance effectiveness and customer success.

Reporting directly to the Director of Operations, the Software Training Manger will develop, coordinate, and implement policies, procedures, and programs encompassing all aspects of training, training management and training development. They will be responsible for preparing all training plans, preparing and overseeing the preparation of training courses, conducting training, as well as tracking and reporting on training progress.

Responsibilities

Oversee all general office operation.
• Perform and manage all administrative and office support activities for multiple departments. Duties may include fielding telephone calls, receiving and directing visitors, word processing, creating spreadsheets, presentations, and filing.

• Partner with HR to maintain office policies as necessary


• Organize office operations and procedures


• Monitor and maintain office equipment; inventory supplies and order replacements as needed.


• Manage relationships with vendors, service providers and landlord, ensuring that all items and requirements are kept up to date.


• Perform review and analysis of special projects and keep the management properly informed.

• Organize and take the lead on all special functions and social events such as company outings, annual events, employee milestones, etc.


• Create, update, and maintain personnel records, financial records, and other records/data.


• Organize all onboarding, orientation, and training of new staff members.


• Ensure security, integrity, and confidentiality of data.


• Organize conference room scheduling, setup, and general upkeep.

• Organize catering, coffee or other refreshments as needed.


• Assist with travel arrangements for office staff and managers.


• Support budgeting and bookkeeping procedures; submit and reconcile expense reports.


• Implement procedural and policy changes to improve operational efficiency


• Maintain a safe and secure working environment

• Assist the Sales team with processing new/existing sales or client requests.


• Support management on multiple projects as needed.

A little more about you...

• A minimum of 5 years' experience in training and development management in the same or similar industry.

• Experience working with software implementations and understanding what goes into training users on a new application


• Innovative, strong decision-maker and outstanding facilitator of learning and change.


• Experience with needs assessments, course development and design, and presentation/facilitation of professional training courses.


• Strategic thinker with fantastic organizational and time management skills.


• Proven and effective leadership experience

• Excellent written, verbal and interpersonal communication skills.


• Highly computer literate with proficiency in MS Office and related business and communication tools.


• Advanced ability to multitask and adapt in a fast-paced environment.


• Meticulous attention to detail.


• Ability to travel up to 40%onceit is safe and travel restrictions have been lifted.

Another Source works with their clients, on a retained project basis, to maximize the recruiting process.

Keywords: instructional designer, instructional design, training and development, learning

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