Join our Agency team! First American's Agency Division is dedicated to providing our policy-issuing agents with resources, services and underwriting guidance needed to achieve new levels of success. As a global leader in providing title insurance, settlement services and risk solutions for real estate transactions, First American (NYSE: FAF) is an ideal place to build your career. We have been entrusted with helping our customers achieve and protect their dream of homeownership since 1889. We believe that our people are the key to the company's continued success, and we invest in diverse talents and backgrounds and empower our teams to achieve more than they could anywhere else. First American has created an award-winning culture and has been named to the Fortune 100 Best Companies to Work For list for the fifth consecutive year and to more than 50 regional Best Places to Work lists. For more information, please visit www.careers.firstam.com
Job Summary
The Title Coordinator works with multiple parties to coordinate the resolution and completion of the title process. Monitors and tracks the workflow from searcher and contractors. Coordinates multi-site project intake and transaction management. Reviews and validates the accuracy of data contained within mortgage loan files. Verifies file completeness, obtains outstanding title documents, and approves completed files. Performs special projects. Assists with title production support services and settlement services preparation.
Essential Functions
Facilitate customer requests via email, fax, telephone, etc and manages incoming correspondence
Manage a variety of inventory reports
Update existing inventory in company and / or client operating system(s)
Maintain and develop client/attorney-closing relationships
Monitor process and resolve issues to keep process on track. Report issues to manager
Escalate complex title issues to supervisor as needed
Coordinate and confirm title clearance with title provider
May track foreclosure sale deeds
Knowledge and Skills/Technology Used
Proficient MS Office skill set
Excellent verbal/written communication skills
Must be able to maintain professionalism and a positive service attitude at all times
Strong attention to detail
Problem solving, organizational skills
Exercises good judgment
Working knowledge of company and/or client operating systems
Typical Education
High School diploma or equivalent
Typical Range of Experience
2+ years' experience in escrow/title or curative lender role
First American invests in its employees' development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.
